We are growing and have several opportunities for 6-months Fixed Term Customer Care (Contact Centre) Representatives to join our team based in Wiri, Manukau.
we are the centre point between our on-road sales team, our distribution centers and our customers, ensuring that the right product gets to the right customer, on time.
The Role?Manage inbound phone queries, emails as well as inquiries from our websiteYou are comfortable talking to customers, helping with queries, following up on complaints, resolving escalated issues appropriatelyTrouble-shoot, educate, consult and guide our customersBe an absolute knowledge guru on all NZ Safety Blackwoods products & services (full training will be provided on this!)Deliver seamless, outstanding and premium customer service / experience.
Slot into a big, fun team of like-minded individualsBuild rapport, collaborate with other teams, and - most importantly - have fun!As the voice of NZ Safety Blackwoods you will require : Call Centre / Contact Centre / Phone based Customer Services ExperienceA positive, glass-half-full attitudeTo be delivery-focused and solution orientatedExcellent verbal and written communication skillsPlease consider the following before applying for this role : If successful for fixed term role must be available to start 25 November 2020 and work through Christmas & New YearsBenefits : A competitive remuneration packageStructured training and development programmesGreat staff discounts on all our productsFree parkingA fun, supportive and down-to-earth working environmentWe’re not just workmates, we’re family so if you want to be part of our family please apply today!