Executive Housekeeper
Sudima Hotels
Auckland City, AUK
4d ago
source : ExploreJobs

Job DescriptionOverview : The main functions of the Executive Housekeeper (Executive Neat & Tidy Manager) is to effectively manage the day-to-day housekeeping operation, including room servicing, turndown and public area’s functions.

Ensuring that service standards are maintained in these areas, profitability maximised and customer’s needs are met.Duties : Management of the hotels Housekeeping operations to achieve a reputation as a market leader in lifestyle luxury segmentOverseeing the cleaning of guestrooms and public areas ensuring through inspection that standards of cleanliness and guest comfort are maintained in accordance with Hotel and Brand standardsLeading a team of talented SO Ambassadors including an Assistant Executive Housekeeper, Supervisors, Team Leaders and Attendants.

Full ownership of the PMS functionality for Housekeeping and working closely with the Front Office and Engineering to ensure the PMS is accurate and well managedEffective and cost effective management of departmental wage costs in conjunction with the departmental budget / revenue forecasting through preparing weekly staffing schedules, managing staff attendance and workforce planningTo plan, organise and keep an accurate record by room of all additional (spring or deep) cleaning carried out to ensure maximum cleanliness and logical work patternsRegular liaison with Engineering ensuring maintenance requests are completed quickly focusing on guest needs as a priority and preventative in room maintenanceMaintain a fair and reasonable rostering systems adhering to all employment contracts in regards to guaranteed hoursPreparation of Housekeeping monthly reports, commenting on key performance indicators in liaison with our Financial ControllerEnsure public areas are clean and well presented with regular monitoringDaily liaison with the Front Office department to ensure accuracy in room allocations and to deliver truly memorable guest experiencesTo ensure the security of keys, store rooms and guest bedroomsAdherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokespersonStrive to implement the SO / Vision and demonstrate active use of the SO / ValuesWork Experience2 years’ experience in a similar role is preferred, preferably within a 5 star luxury environmentKnowledge of Health & Safety requirements pertaining to the Housekeeping environmentConfidence to communicate as a senior leader to all levels of the businessPassion for high end hospitality with an absolute eye for detailA demonstrated ability to build warm relationships and gain trust at all levelsExcellent listening and negotiation skillsAbility to lead, develop and mentor the Housekeeping teamRecruitment, selection and training of team membersDisplays a professional image at all times through personal presentation / interpersonal skillsInitiates and establishes rapport easily with colleagues, stakeholders and guestsOrganises time and work efficientlyExcellent verbal and written communication skillsBenefitsStaff meal provided per shiftUniform and dry-cleaning of uniformInternational accommodation and retail discounts across varying AccorHotels propertiesFamily & Friends Hotel DiscountsInternational Career MobilityAnnual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?

Employee Awards (Month / Year)Employee Assistance ProgrammeCorporate Discounts : Eye Care, Gym, DentistReferral Programme

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