Customer Success Service Design Advisor
OCG
Wellington, New Zealand
5d ago
  • CBD location
  • Flexible working
  • Great benefits
  • Partstrader has an exciting opportunity for a User Adoption / Success team member. Experience in customer service and / or parts experience, sales, marketing and data to join their high performing small but mighty team in NZ's premier online market place for car parts.

    Reporting to the Market Services Manager and working alongside the Relationship Manager and User Support Advisor you will be responsible for ensuring high levels of customer satisfaction, problem solving and providing solutions to ensure the clients get the best possible outcome.

    Who we're looking for? We're looking for people with the following skills and experience :

  • Proven ability to build positive and genuine relationships with customers and colleagues
  • Highly motivated and enthusiastic with an upbeat and positive attitude and willing to muck in with the rest of the team
  • Excellent communication, the ability to showcase Partstrader using your communications and marketing skills
  • Curious there is lots to learn
  • Knowledge of car parts, insurance or an interest in the car industry would be an advantage
  • Responsibilities will include, but not be limited to :

  • Dealing with customers and parts department enquires
  • Building and maintaining customer relationships
  • Data Insights finding the challenges and solving them for the customer
  • Partstrader have offices in the CBD, bright open space, big kitchen and break out room. Casual dress is the order of the day and once a week free lunch for the whole office.

    If you want to work with smart and talented people then apply now!

    Applicants must be living in New Zealand and have a valid working visa.

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