Customer Service Representative
SPCA Auckland
Wellington City Wellington
5d ago

SPCA is one of the best loved and most respected charities in New Zealand, with a proud history of helping animals in need and advocating for animal welfare since 1872.

We have 2 roles available :

  • Permanent role
  • Maternity Cover for 12 months
  • Please do not apply if you are unable to do the shifts that are mentioned in the job application. We do get a lot of applicants for our roles so please ensure you complete a cover letter explaining why you would like to work for the SPCA Wellington Centre or you may not be considered.

    We are located in the town belt of Wellington so please also ensure you are able to get to our centre if you are applying as public transport is challenging to our location.

    The Customer Support Team of the Wellington centre attends to general enquiries, welfare complaints, donation and support enquiries, clients of the veterinary practice, people coming in to adopt animals, visitors and conference / event attendees.

    This team also plays a key role in managing the acceptance and admittance of animals into the centre’s care.

    Our ideal candidate will :

  • Have previous relevant experience, preferably in a customer service setting
  • Have excellent communication and customer service skills, with the ability to handle conflict situations and a friendly and positive attitude.
  • Be a quick thinker who is skilled at multi-tasking
  • Be comfortable with collecting and analysing information, and have excellent judgement skills
  • Have practical animal-handling experience and knowledge
  • Have a flexible approach to the hours of work, and be able to prioritise and effectively manage workloads.
  • Have excellent computer skills.
  • Demonstrate empathy and resilience
  • Have the ability to work in a fast paced environment and must have a love for working with both people and animals.
  • Have a passion for and knowledge of animal welfare
  • Have a great sense of humour
  • Apply
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