Night Manager
Mercure Queenstown Resort
South Island, New Zealand
13d ago

Job Level

Job Fixed-term contract : No Status Full Time Anticipated Start Date 16-03-2019


Level of Education Others Areas of study Hospitality Management Professional experiences 3 to 5 years Languages essential English

Essential and optional requirements

Our ideal candidate will :

  • be passionate about exceeding guest expectations
  • possess a can do , flexible attitude
  • be a skilled negotiator to resolve a range of guest problems
  • demonstrate maturity and responsibility in all situations
  • possess excellent attention to detail
  • possess accurate cash handling and report generating skills
  • have the ability to remain calm and diplomatic when under pressure
  • take a practical approach to addressing minor maintenance issues
  • have a sound knowledge of Opera
  • Holds a General Manager certificate or is eligible to hold one
  • Overview of duties

  • Welcomes guests who arrive late and takes care of them until their departure
  • Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
  • Is responsible for the hotel once the daytime managers are off duty
  • Helps the department meet its quantitative and qualitative targets
  • Ensures the safety of property and people
  • Customer relations

  • Provides a warm and personalised welcome to guests
  • Anticipates guests' needs and takes them into consideration
  • Handles any guest complaints and / or remarks
  • Conveys the hotel image
  • Professional techniques / Production

  • Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
  • Informs guests about the formalities, any special conditions relating to their stay and the services available
  • Handles phone calls and manages the reservation schedule
  • Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
  • Writes a report on activities and incidents that occur during the night
  • Ensures that guest documentation at reception and in the lobby is available and up-to-date
  • Commercial / Sales

  • Promotes the hotel's range of services in order to increase sales
  • Applies and actively supports the hotel's pricing policy
  • Encourages customer loyalty by promoting the brand and / or Group loyalty programme (A / Club,...)
  • Encourages synergy within the marketplace by applying the inter-hotel coordination policy"
  • Management and administration

  • Respects the procedures governing invoicing and cash operations
  • Is responsible for the reception's cash holdings
  • Establishes the closing and nightly activity reports for hotel management
  • Hygiene / Personal safety / Environment

  • Ensures that the workplace remains clean and tidy
  • Applies the hotel's security regulations (in case of fire, night patrols, closure of the accesses, etc)
  • Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc)
  • Mercure and its people

    Hotels with individuality, passion for service and committed to quality and guest satisfaction.

    Join a team of warm and friendly professionals who will share their love for hospitality.

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