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A Services Architect is a pre-sales persona working with clients in a value co-creation process and internal sales and delivery teams resulting in the design and demo Managed Services solutions across all technology domains.
Key focus areas are Client Experience, Service Management, DevSecOps process / tools and secure data API integration and hybrid delivery modelling.
Designs often involve consulting and customized multi-product / multi-vendor solution elements with hardware, software, and cloud services.
They are responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.
They manage a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions.
The Services Architect will apply both solution design and sales skills to engage and help close opportunities with decision-makers.
the delivery teams that will manage the client’s solution, continuous improvement and deliverables. Building and developing excellent stakeholder relationships with this virtual team, fully understanding the client and the industry in which they operate will contribute to the success of this role.
accelerating the digital transformation business objectives and outcomes.
Radford reference :
Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products.
Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications / solutions.
May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and / or product demo for client.
May provide software development and consultation to prospective users and / or product capability assessment and validation.
Ensures that the product application / solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
Working at NTT
ResponsibilitiesServices Architecture Design : Design complex managed service solutions to meet client requirements by integrating technology and service design across multiple domainsLeads the design of the Managed Service offering, interfacing with the platform delivery team.
Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to marketResponsible for the service design deliverables of the solution and interfacing with the offer development, R&D and delivery organization and partners to ensure supportability.
Lead the validation processes by obtaining sign-off from technical, service and costing stakeholders.Lead the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
Map the client's requirements against proposed set of service elements and architectures and lead the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
Develop and execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology).
Pre-sales & influence client outcome : Support the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities.
or post-graduate degree with at least 4 years’ experience in a consulting capacityCertification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and AnalyticsScaled Agile certification or equivalentDesirable : AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training or latest equivalent are also desirable #ownyourfuture
What will make you a good fit for the role?
Standard career level descriptor for job level :
or a PhD or equivalent degree without experience; or equivalent work experience