Service Architect

NTT

Dunedin, Auckland, New Zealand

1d ago

Want to be a part of our team?

A Services Architect is a pre-sales persona working with clients in a value co-creation process and internal sales and delivery teams resulting in the design and demo Managed Services solutions across all technology domains.

Key focus areas are Client Experience, Service Management, DevSecOps process / tools and secure data API integration and hybrid delivery modelling.

Designs often involve consulting and customized multi-product / multi-vendor solution elements with hardware, software, and cloud services.

They are responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.

They manage a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions.

The Services Architect will apply both solution design and sales skills to engage and help close opportunities with decision-makers.

They spend a substantial amount of time in front of clients supporting the other internal sales expert teams such as sales, partners and services delivery teams;

the delivery teams that will manage the client’s solution, continuous improvement and deliverables. Building and developing excellent stakeholder relationships with this virtual team, fully understanding the client and the industry in which they operate will contribute to the success of this role.

As a Services Architect, you will have the opportunity to design solutions with some of the most innovative global organizations, technologies;

accelerating the digital transformation business objectives and outcomes.

Radford reference :

Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products.

Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications / solutions.

May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and / or product demo for client.

May provide software development and consultation to prospective users and / or product capability assessment and validation.

Ensures that the product application / solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

Working at NTT

ResponsibilitiesServices Architecture Design : Design complex managed service solutions to meet client requirements by integrating technology and service design across multiple domainsLeads the design of the Managed Service offering, interfacing with the platform delivery team.

Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to marketResponsible for the service design deliverables of the solution and interfacing with the offer development, R&D and delivery organization and partners to ensure supportability.

Lead the validation processes by obtaining sign-off from technical, service and costing stakeholders.Lead the service design of solutions for the client that will be commercially competitive whilst mitigating risk.

Map the client's requirements against proposed set of service elements and architectures and lead the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).

Develop and execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology).

Pre-sales & influence client outcome : Support the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities.

This will require an ability to discover and analyze the client’s current architecture, platforms and operating models Sales and delivery team’s collaboration : Share client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the futureCoach, mentor, lead and act as advisor and decision maker in service design situations Commercial design : Support the sales teams to have a commercial model discussion with the clientIdentify all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract termCreate and get sign-off from relevant stakeholders on the solution design that will form part of the commercial model Vendor management : Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well co-ordinated to ensure a smooth transition Knowledge, Skills and Attributes RequiredDetailed knowledge of Managed Services service and delivery models, including cloud, global and distributed delivery modelsComfortable working with costing models in partnership with sales and finance stakeholdersProficiency in Application and Cloud / Infrastructure Managed ServicesAbility to communicate potentially improvements and value of our solutions to all levels of stakeholders;

especially C-suite decision makersProven ability to work within a team, contributing to the success of the team while making a personal contribution;

especially in a matrixed organisationStrong point of view on emerging trends in technology, Managed Services Integration, Application Development DevSecOps, Cloud Native Service Applications, Microsoft Development platforms and Open-Source Software, Cloud platforms like Azure, AWS and GCP, Data Analytics, Containers, RPA, IoT and Intelligent AutomationDemonstrated analytical skills and ability to discover and analyze all input and data Required experienceYou will need to demonstrate an impressive track record of designing managed services solutions to large enterprise accountsProof of structuring large, multi-year profitable contractsSolution planning and deal shaping expertise, with the ability to create compelling value propositions as part of the solution designExperience working in an environment with global delivery and in multiple geographies and industries Required Qualifications and CertificationsTertiary level bachelor’s with 6 years’ experience;

or post-graduate degree with at least 4 years’ experience in a consulting capacityCertification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and AnalyticsScaled Agile certification or equivalentDesirable : AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training or latest equivalent are also desirable #ownyourfuture

What will make you a good fit for the role?

Standard career level descriptor for job level :

Seasoned and experienced professional

Has full understanding of specialisation area

Resolves wide range of issues in creative ways

Fully qualified, career level, career journey-orientated

Uses good judgement in selecting tools and methods to solve problems

Networks with senior internal and external people in own area of expertise

Receives little instruction on day-to-day work, receives general instructions on new assignments

Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree;

or a PhD or equivalent degree without experience; or equivalent work experience

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