About Us :
The Warehouse Group (TWG) is a New Zealand success story, founded by Sir Stephen Tindall and evolved from a single The Warehouse store to become one of the largest retailing groups in New Zealand.
TWG consists of six core retail brands : The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, 1-day and TheMarket.
The heart of our business is a great customer service team not only are they skilled in the art of delivering great service to our customers but they have a passion for what they do.
We are now looking for additional team members to join our Customer Care team in our Auckland Wiri site. So if you have the passion and you truly get what outstanding customer service is all about then this can be a perfect option for you!
About the Role :
Reporting through to a Customer Care Coach (Team Leader) you will handle a variety of incoming customer enquiries, with your main job purpose being to provide an effortless customer experience for our customers.
As a Customer Care Specialist your key responsibilities will be :
About You :
The ideal candidate will have :
As this role is all about team work and working to KPIs and tight timeframes, we are after someone that can be relied on to have great punctuality and who has a proven attendance record.