Auckland City, AucklandFull-time, Part-time, PermanentPermanent opportunityWork From Home - on queues 9-11 pm and on call from 11pm -
6 amExcellent training and development offered At HealthCare New Zealand, our vision is to provide the best home and community-
based health, disability and rehabilitation support in New Zealand. We are committed to the values of Respect, Support and Excellence in all that we do.
We are looking for an After Hours Co-ordinator to join one of New Zealand's leading healthcare organisations. This is an exciting opportunity that will see you managing new referrals coming into the business and co-
ordinating homecare services nationally amongst other responsibilities. You'll be someone who enjoys providing a seamless customer experience (whether that be with referring agencies, prospective clients or stakeholders) and takes a pro-
active and motivated approach to your work. The hours required will involve weekends, as well as am / pm work outside of normal business hours on weekdays.
Key responsibilities : Handle inbound and outbound calls, and build effective relationships with customers and advisorsProvide clear and concise information and process requests in a timely mannerMake commercially sound decisionsIdentify opportunities for process improvementsCollaborate with colleagues and support each other during busy timesKey requirements : Contact centre and CRM / Client Management System experience (advantageous but not essential)Exceptional communication skillsStrong technology skillsAn innovative approach when finding solutionsExperience or qualifications in the health sector (advantageous but not essential)The ability to speak other languages is highly desirableWhy join HealthCare NZ : You will be working for a national healthcare companyExcellent training and a supportive team environmentApplication closes 17 October 2019 at 5pm