Team Manager Claims
Vero Insurance
5d ago

Suncorp is an organisation committed to our people, we have a culture where leaders are empowered to make decisions and individuals are able to succeed in a supportive environment that rewards both teamwork and ambition.

Are you looking for that next career move and want to become part of the Suncorp success story?

Your next career move

We have an exciting opportunity for a Team Manager to lead a team of Consultants that manage Motor claims from lodgement through to resolution based in Christchurch.

Key Responsibilities

  • Ensure high staff engagement and enablement.
  • Support the claims strategy to deliver a great customer experience through strong leadership, critical thinking, creating a culture of continuous improvement and delivering value for the customer.
  • Deliver on the strategy of enhancing the Suncorp NZ Claims business by meeting customer needs, sharing best practice, leveraging our scale and creating claims professionals for the future.
  • Manage claim escalations over disputed claims from customers / brokers.
  • Contribute significantly to managing relationships with key partners.
  • What you will need to succeed

  • Solid experience leading a team in a fast-paced, customer focused environment required
  • Excellent people management skills including leading teams through change
  • Demonstrated ability to affect positive change within a team (engagement scores, process improvement, technology change)
  • Claims experience within general insurance or relevant industry will be advantageous
  • Passion for imparting knowledge to help others grow and develop
  • Strong negotiation skills to enable the facilitation of planning and determination of priorities across the team
  • Proven ability to effectively delegate and manage workflow within and across teams
  • Highly-effective interpersonal and communication skills
  • What you will get in return

  • Competitive salary and discretionary annual bonus
  • Discounts on Asteron Life, Vero, Southern Cross medical insurance
  • Free life, salary continuance and trauma insurance cover
  • Flexible leave of up to four days per year in addition to annual leave
  • Positive, inclusive team environment where we welcome individuality and celebrate diversity
  • Flexible work arrangements embracing a healthy work / life balance
  • Flexible benefit of $250 annually for gym membership or hobbies
  • Ongoing learning and development opportunities
  • Opportunity to join the employee share plan.
  • Your new company

    Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands Vero and Asteron Life.

    This is a place where you can make a difference in our customer’s lives through the work you do. We are down-to-earth and open, and our focus is firmly on what you do, not when and where you work.

    If this role sounds like the challenge you have been looking for please apply online today.

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