Senior Solution Architect - FSI
Auckland, Auckland, New Zealand
4d ago

Microsoft Industry Solutions (IS) is a global organization of over 13,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft’s mission of empowerment and cutting-edge technology - to life for the world’s most influential customers.

We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.

Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves.


We are looking for FSI (Banking, Insurance & Capital Markets) Service Line Architects with deep industry expertise to identify, lead, and manage a set of complex industry focused solution opportunities.

This will require forming anchoring relationships through customer engagement with both internal and external partners. This role will support the Microsoft sales team pursuits, scoping proposals, and ensuring delivery on ground-breaking engagements.

The mission is to work with Microsoft’s largest Enterprise clients to help them accelerate towards their business goals, take advantage of Digital Business Transformation, improve the business value from their Microsoft technology investments, and unleash innovation for their organization, their employees, and customers.

This role is critical to both sales and delivery. In sales driving the discovery, ideation, and solution architecture with laser focus on customer business outcomes from deploying the Microsoft platforms and solutions.

In delivery, maintaining the business decision maker relationship and ensuring the expected business outcomes are achieved.

Responsibilities :

Understanding Customer / Partner Technical Environment

  • Gathers customer / partner insights from a broad range of stakeholders as well as the main business sponsor to shape and form both the definition and ongoing execution of projects.
  • Anticipates industry trends (customer industry verticals, information technology IT industry). Leverages insights to influence long-term technology strategy and influences others to focus and adapt business models, plans, and solutions to key insights.

  • Works with customer / partner stakeholders Enterprise Architects, Security Team, Development Team, Operations Team) and business sponsor to socialize both the business solution and the project approach to determine if changes are needed to the business solution.
  • Uses broad patterns of feedback to develop strategic and actionable insights and presents a compelling business case to program managers that influences product roadmaps and decision making.

  • Uses evidence-based approach to represent the customer / partner as a customer advocate and share insights with Product Engineering teams and the business with a view to improving Microsoft technologies, products, services, and offerings such that they can better meet customer / partner needs across territories.
  • Architecture Design and Deployment

  • Leverages a structured approach to architecture projects using existing methodologies Waterfall, Agile, Iterative) that make use of existing reference architecture and established architectural styles and design patterns.
  • Proposes and develops new solutions to scale across multiple customers / partners.

  • Defines and documents the architecture through an architecture description document, an architecture decisions log, and a requirements / constraints traceability matrix to communicate the value proposition of the business solution along with the project approach.
  • Leads complex cost-based and technology-based discussions to explain the architecture in terms of its build, deployment, and ongoing operational use to determine customer appetite for the business solution.

  • Collaborates with the Project Manager to jointly drive project / technical governance of the design, build, and deployment into use of proof of concepts (POCs) and pilots, using enterprise architecture processes and ensuring quality control through peer review.
  • Works with customers to understand and demonstrate business value release of revenue, cost savings) that the business solution realize.

  • Works with the business sponsor and customer / partner stakeholders Business users, Enterprise Architects, Security Team, Operations Team) to gather, ratify, and help enhance requirements and constraints across multiple, large projects.
  • Manages and resolves highly complex ambiguity in the requirements and constraints and documents assumptions and implications where it cannot be resolved.

  • Leads collaboration with the Account Team and / or Bid Team to understand the business solution / problem. Drives agreement, based on the customer’s priorities, requirements / constraints, approach, principles, concepts, and expectations.
  • Provides thought leadership and uses a cohesive build methodology with an agreed release schedule and timeline so the solution can be transitioned to live operations, leveraging solution expertise.

  • Anticipates and identifies scenarios that could slow or impede pre-sales / delivery. Leads and orchestrates the broader Microsoft team to address technical blockers and work with account / project team to resolve non-technical issues.
  • Delegates and leverages specialist skills of others to drive technical alignment across internal / external teams, leveraging deep knowledge of resources.

    Practice Development

  • Generates new and / or improvements to existing intellectual property. Anticipates and addresses organization- and industry-wide gaps, patterns, and needs to drive changes.
  • Identifies which ideas should be culled, with consideration for scale across customers. Drives the re-use of intellectual property and recommends practices in both pre-sales and delivery.

    Leads and contributes to internal / external communities.

    Trusted Advisor

  • Develops a deep network of internal / external relationships with senior-level decision makers at high-impact customers / partners to build influence in addressing problems / blockers and facilitating additional views on the matter of interest.
  • Acts as an advisor to external stakeholders. Provides direction to facilitate relationships between others.

  • Uses evidence-based arguments that articulate complex concepts in a simple manner to respectfully challenge Microsoft and customers / partners when a decision or course of action will not produce optimal results.
  • Leverages strategic expertise to encourage alternative approaches where applicable. Leverages network and industry experience to connect customers / partners with ideas, people, and resources to support their success.

    Serves as the "technical conscience" to challenge the status quo and unrealistic expectations.

    Thought Leadership

  • Leads the direction that internal team members and stakeholders take with customers by sharing ideas, insight, and strategic, technical input across boundaries, and actively pursues opportunities that grow impact and capabilities of the broader organization.
  • Provides thought leadership by sharing deep insight and driving critical decisions that impact Microsoft and the industry.

  • Initiates and drives external architect community events conferences, seminars, technical meetups, Webcasts, blogs, hackathons).
  • Acts a mentor to junior colleagues by educating them on technical and non-technical concepts and sharing best practices.

    Serves as an industry-leading expert and drives recognition for Microsoft solutions through presentations and engagements with external audiences and publishing white papers around key technical topics and / or architecture design templates.

    Qualifications :

  • Deep Financial Services industry (Banking, Insurance and Capital Markets) expertise and business insight
  • Bachelor's Degree in Computer Science, Social Science, or Business AND 10+ years experience in business systems architecture, consulting, and / or technology solutions within the FSI (Banking, Insurance & Capital Markets) industry.
  • Define / lead repeatable ideation steps with customers to explore art of the possible through industry specific, cross industry business solutions / patterns and technology components, and demonstrating techniques such as Design Thinking and Inclusive Design
  • Lead customer ideation workshops with Business and Technical Decision Maker (BDM and TDM) audiences to build, accelerate adoption of the Microsoft Platform and Services pipeline
  • Build unique and differentiated agile proposals focused on customer impact
  • Extensive experience within related advisory services, management / technology consulting
  • Experience in identifying and successfully executing on digital disruptions including quantified business outcomes

  • Ability to understand the needs of nontechnical customers, to conceptualize, launch and deliver technology enabled business change projects
  • Leadership qualities and ability to coordinate physical and virtual resources and initiatives
  • Executive level social, verbal, written and presentation skills, good listener, ability to provide a trusted voice at the decision-making table and be an advocate of Microsoft’s vision and value proposition
  • Specialty skills including but not limited too - Enterprise Architecture, IT Portfolio Lifecycle Optimization, Organizational Design and Change Management, IT Governance, etc.
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