Digital Channel Manager
Smith & Smith
Auckland City, AUK
4d ago
source : ExploreJobs

The CompanyOur client is a leader in the aftermarket supply of parts to the automotive and engineering industries across New Zealand and Australia.

With over 6000 staff they have the experience and scale to succeed.Their brands are synonymous with quality and reliability in the automotive aftermarket and have enormous recognition across our region.

The RoleThe Digital Channel Manager NZ works closely with the business and customers to identify and validate digital solutions that will drive customer convenience and performance within online trade channels.

This role requires a comprehensive understanding of the business model, operations, service, and customer to turn insights into actionable development items.

The Digital Channel Manager NZ will be responsible for driving revenue and online performance within the trade customer base including national and industrial customers.

This role focusses on the adoption, utilisation and growth of the B2B online platforms and supporting operations for all business units within the NZ market.

The BenefitsDevelop the role in New ZealandWork across a number of exciting brandsGood flexibility across the roleStrong support from both NZ and AustraliaGlobal organisationGreat career opportunities across the businessResponsibilities will includeConception and validation of digital solutions to drive customer convenience and trade workshop efficiencyWorking with the technical teams and business stakeholders to prioritise and schedule product backlogWorking closely with customer base to understand opportunities for growth and improved customer convenienceWorking with development teams to construct detailed stories and testing processesMaximising the development teams through thorough planning and schedulingProviding feedback and guidance to development teams on digital productsUnderstand and demonstrate behaviour in accordance with all Company policies and proceduresPromote a safe work environment and safety culture by sharing best practice and keeping safety front of mind for all team members by facilitating regular communicationsVisibly show commitment to H&S through participation in formal and informal discussions, workplace visits and monthly auditsAll other tasks as directed by ManagerAbout youHighly customer centric and a passion for digitalProven experience as a Digital Product Owner / Business AnalystEffective delegator with great communication and planning skillsCreative, out-of-the box thinker that looks beyond the obviousData driven with a strong appetite for research and understandingRole model, lead and inspire self and team members in creating Genuine Service momentsPassion for research and benchmarkingBe highly visible, live the Company values and lead by personal examplePragmatic approach to problem solvingAbility to work closely with operational channels to drive desired online outcomesStrong IT skillsIf this sounds like your next challenge, please apply now with your CV and a cover letter outlining why we should choose you.

For any questions, please contact Matt at Musterrecruit on 09 394 7444Due to the current New Zealand border closures, we are not able to accept applications for this role from candidates currently based outside of New Zealand.

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