Be right in the thick of the action and make a real difference as part of a dedicated team of customer service experts within our JUCY Rentals Auckland Airport Branch!

Do you have a real passion and proven customer service experience in the vehicle rentals or tourism industry? Have you got an impeccable attention to detail and a natural flair for providing a high level of quality to the customer across a full customer lifecycle?

As one of our team of Experience Leads (aka all things branch customer service!) you will be responsible for providing a seamless customer experience by delivering best practice service standards for vehicle rentals and providing consistency across Branch operations.

Day to day you’ll be responsible for the full vehicle lifecycle management from vehicle cleaning, to ensuring a vehicle is never dispatched in poor mechanical condition, right through to handing the keys over to our customers so they can enjoy a stress-free amazing JUCY experience!

To be successful in this role you will need to demonstrate a highly developed customer service mindset and conflict resolution skills.

Above all, we want someone who is keen to work under a manager to ensure the Branch is the best it can possibly be!

We are looking for someone who has :

You need to be able to :

At JUCY we offer :

We’d pretend we’re humble, but we legit know we are New Zealand’s friendliest and most trusted rental vehicle operator and have been in the campervan and car game for 20 years.

We’ve even got awards (including this one) to prove it, but we also can’t wait to welcome you into our family to show you in person.