Branch Team Member - Auckland
Queenstown, NZ
3d ago

Be right in the thick of the action and make a real difference as part of a dedicated team of customer service experts within our JUCY Rentals Auckland Airport Branch!

Do you have a real passion and proven customer service experience in the vehicle rentals or tourism industry? Have you got an impeccable attention to detail and a natural flair for providing a high level of quality to the customer across a full customer lifecycle?

As one of our team of Experience Leads (aka all things branch customer service!) you will be responsible for providing a seamless customer experience by delivering best practice service standards for vehicle rentals and providing consistency across Branch operations.

Day to day you’ll be responsible for the full vehicle lifecycle management from vehicle cleaning, to ensuring a vehicle is never dispatched in poor mechanical condition, right through to handing the keys over to our customers so they can enjoy a stress-free amazing JUCY experience!

To be successful in this role you will need to demonstrate a highly developed customer service mindset and conflict resolution skills.

Above all, we want someone who is keen to work under a manager to ensure the Branch is the best it can possibly be!

We are looking for someone who has :

  • Experience in customer service delivery
  • A desire for a hands-on role in the tourism or rental vehicle industry
  • Ability to produce detailed high quality work
  • Knowledge and understanding of the Tourism industry
  • Willingness to learn minor domestic car / campervan repairs
  • Ability to establish and maintain supplier & service centre relationships
  • Previous sales experience is desirable
  • Full NZ Driver s License
  • You need to be able to :

  • Be 100% committed to work weekends and public holidays
  • Clean our Fleet of vehicles, with a quick turnaround & to an exceptional standard
  • Ensure that vehicles are in a road worthy condition & perform basic safety checks (Training provided)
  • Work efficiently and effectively in a fun team environment
  • Be able to also work on your own to get the job done
  • At JUCY we offer :

  • Opportunity to take your career further in the Tourism industry
  • Amazing company culture, working with people from all over the world
  • Great JUCY perks, such as 5 days free campervan hire and discounts at some of the other iconic NZ brands within the Polar Capital Group
  • Our values at JUCY are Fun, Family, Pride and Passion and we live and breathe these values every day.
  • We’d pretend we’re humble, but we legit know we are New Zealand’s friendliest and most trusted rental vehicle operator and have been in the campervan and car game for 20 years.

    We’ve even got awards (including this one) to prove it, but we also can’t wait to welcome you into our family to show you in person.

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