Customer Service Officer for Families Hamilton
About Inland Revenue
Inland Revenue (IR) is a world leading revenue organisation that keeps reinventing itself. Our current transformation programme will bring about significant change to the way we operate and how we interact with our customers.
We're making the tax system simpler, more open and certain for New Zealanders to pay their taxes and receive their entitlements.
As a customer-centric organisation, our goal is to give our customers the best possible experience with our tax system. We're looking for talented people who will provide end-
to-end services to improve customer experience and long-term compliance, and champion IR's customer-centric and intelligence-led culture.
About the role
We have an opportunity for Customer Service Officers (CSOs) to join our team working for the Families Customer Segment based in Hamilton.
We love to hire people who are passionate about the service they provide; are naturally curious; look for continuous improvements and are committed to what they do.
You will work in an area that supports parents involved in Child Support. You will engage with customers around their Child Support entitlements and obligations.
What you'll need to bring to the role
CSOs must be agile; have strong emotional resilience; adjust well to change and be keen to embrace new technologies. You will have a strong level of commitment to delivering a high standard of customer service.
As a CSO you will demonstrate :
IR is a fun, fast paced team environment. To ensure your success, you will be provided with in-depth training and support from our experienced leaders, with regular coaching and performance feedback.
Are you keen to join us?
Please click apply' and submit a CV along with your cover letter outlining how you are the perfect Customer Service Officer for us.
For further information please see the attached Job Description or if you have questions please email Jamie Scott from the Inland Revenue Recruitment Team on jamie.scott ird.govt.nz
Application closes : Monday, 20 May 2019