Team Leader – Call Centre
The Fono
Auckland, Auckland
3d ago
source : ExploreJobs

Auckland City, AucklandTeam Leader - Call Centre- Inbound - Primary HealthThe leader in Pacific health servicesHendersonAbout the roleThis is the role you have been looking for.

Using your call centre skills to manage a team of who are responsible for the vital first impression patients and a family have of The Fono practices located in Henderson, Blockhouse Bay, the CBD and Manurewa.

The Team Leader is responsible for efficient management of the call centre and its associated services and systems. The role supports clinical and administration staff with appointment optimisation, data input and data analysis and reporting.

The Team Leader must reflect the professionalism of the practices and have exceptional customer service expertise, sound technical skills, ability to adapt to fast moving technological change combined with caring personal attributes and initiative.

Must understand the business of primary health in all its aspects.40 hours per week flexitime - salaried position.About youWe are looking for an enthusiastic person to lead our great call centre team : You will have : Acceptable previous call centre leadership experienceWell-

developed customer service skills and ability to create rapport with all peopleMedtech knowledge (preferred).Able to swiftly learn and master new programmes / able to train others in new technologySkills to prepare management reports in verbal and written form.

Show enthusiasm - able to be shared with the reporting teamHave a reasonable understanding and appreciation of the various cultures that make up New Zealand, in particular Pacific values, mores and protocolsFind out more / applyFor an application form, job description or further details contact Anthony 027 272 3388 or text TLCC to 0212713333 with your email or respond to this advertisement and send your details recruiter

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