Technical Customer Support Agent
Vend
Auckland, Newzealand
1d ago
source : Hireejobs

Technical Customer Support Agent Hi there Thanks for stopping by Are you actively looking for a new opportunity Or just checking the market Well you might just be in the right place We are looking for 3 Technical Customer Support Agents to join our team in Newmarket Within the Support Team your job will be to deliver an authentic and personalised support experience that our retailers will love Who we are and what we do Vend is an awardwinning fastgrowing Saas company winning on a global scale We have over 360 talented people across 5 major markets US CA UK NZ AU working to delight approximately 25 000 awesome retailers worldwide We travel worldwide to research how other SaaS companies work and implement the best bits Our mission help our retailers build thriving businesses live more fulfilling lives and create experiences that people love What you ll be doing First things first you will get full training on our tools and product you will do some roleplaying before your first calls and have shadowing sessions with the team Once you ll be up to speed you will have 3 main responsibilities Respond to technical support queries from our retailers by emails phone calls or chat Coach our retailers so they can get the most out of our software Create knowledge articles to maintain and grow our help centre because every problem should be solved once right You will be collaborating with great Venders on a daytoday basis like Product Specialists Pod Leaders Support Operations and of course our wonderful retailers You will be working an 8hour shift from Tuesday to Saturday or Sunday to Thursday What you need to bring Good level of autonomy from a previous work experience Problemsolving skills you don t stop until you ve found the solution You re comfortable working in an agile environment where things move fast You love technology and get excited about helping people with technical queries Bonus points for previous retail or tech support experience Why do you want to work at Vend You will be offered a competitive salary We will provide you with opportunities to develop your career learning development budget on the job skill development training sessions You can help build an amazing product in a company big enough for growth but lean enough to make a genuine impact Plus we have a range of benefits that ll keep you happy healthy and not hungry Secure fulltime carpark Dogfriendly environment Free fresh fruits snacks and drinks and cake for your birthday Paid leave and assistance for new parents Travel insurance for you and your family Vend Share Options scheme Four weeks annual leave extra day over the Christmas holidays Where to from here Obviously we re looking to ensure it s a solid fit from both sides we want you to step into a role you love and we want to offer you a place you re proud to come to every day For a glimpse into our world feel free to check out our Instagram here Vend is an equal opportunity employer committed to providing a working environment that embraces and values inclusion and diversity

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