Technical Trainer, Enable New Zealand
Palmerston North, NZ
6d ago

MidCentral DHB requires ALL its employees to be vaccinated against COVID-19. To comply with the current Health Order, applicants must be doubled vaccinated for COVID-19 no later than 1 January 2022.

We are not accepting applications that do not meet this criteria. MidCentral District Health Board actively seeks Māori into our workforce to reflect the community we serve. About us

Enable New Zealand is one of the largest providers of support services across the health, rehabilitation and disability sector for the provision of equipment, housing and vehicle modifications holding regional and national contracts with the Ministry of Health, ACC and District Health Boards.

Enable New Zealand is an operating division of MidCentral District Health Board. Our head office is located in Palmerston North, with sites in Christchurch and Hamilton.

About the role

This is an exciting time to join us and be part of a significant programme of work. With a number of large organisational and technology projects underway or about to commence this will be a busy role for someone up for a challenge.

This role will work with stakeholders across the business to identify and document training requirements and processes needed to support the implementation of new technology products and services, and provide on-going training of staff in use of those technology products as they change over time.

Documentation and other training material will need to be developed and made available for users to transition to, or continue learning to use, Enable’s technology solutions.

This will include supporting Project Managers, Business Managers and Team Leaders to identify training needs and SME’s for technology solutions.

This role will work across the IT and Business Services team providing insights in improving operational systems and processes, and support processes or technology changes.

It includes managing or participating in user acceptance testing and training planning and delivery relating to the change.

Also ensuring standard operating procedures or manuals are updated, working with the communications and marketing team.

The key accountabilities you will be overseeing :

  • Working with Directors, Managers, Team Leaders and staff to identify training needs
  • Work with business Subject Matter Expert’s (SME) to identify how the different services within Enable New Zealand can utilise new technology platforms.
  • Support the transition phase of new technology and processes What you will bring
  • Experience in identifying business requirements and facilitating training.
  • Experience supporting the implementation of new technologies.
  • Experience working within agile project delivery methodologies.
  • Understanding of n LEAN or similar improvement methodologies.
  • Experience in process mapping and process reengineering.
  • Significant experience of the Microsoft Office Suite of products.
  • An understanding of and appreciation for the needs and aspirations of disabled people and the challenges and barriers they face. What's in it for you
  • Here at Enable we foster and support a flexible working environment, with full autonomy on how you plan your work, you will be part of a team that strive to make a difference in the community we serve.

    Reporting directly to the Business Services Manager, you will work closely with other areas of the business, both IT and Operational to drive and support change across the business.

    If you are an experienced Technical Trainer expert with a passion for supporting the implementations of new systems, then we would love to see your application.

    MidCentral District Health Board is committed to ensuring that children and young people are safe from abuse and harm. As part of our commitment to children and young people, and in line with the Vulnerable Children Act 2014, appointment to positions that involve regular or overnight contact with children will include worker safety checks.

    These checks are in addition to the requirement to have a satisfactory police clearance. Further information will be provided to shortlisted candidates.

    To find out more information about the Vulnerable Children Act 2014 click here.

    General Information

    MidCentral District Health Board employs more than 2500 staff at Manawatu, Palmerston North, Tararua and Horowhenua and Otaki districts.

    Palmerston North Hospital is a 350 bed secondary hospital, which services an urban population of 80,000 and a total population catchment of 168,000.

    In addition, the hospital is a teaching hospital, and is associated with both Auckland and Otago medical schools.

    Palmerston North is a major university city and is at the hub of key routes to the central North Island ski fields, and river adventures.

    Wellington the capital city, is only a two hour journey by road, as are the wine growing regions of Hawke's Bay and Wairarapa.

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