Customer Service Representatives Lower Hutt
Ministry of Social Development
Wellington, Newzealand
6d ago
source : Hireejobs

Customer Service Representatives Lower Hutt Job Ref 30531 We are seeking motivated individuals with excellent communication skills to provide a high level of customer service to Work and Income clients over the phone As a Customer Service Representative in our Wellington Contact Centre Lower Hutt you will quickly build rapport with a diverse range of people including those in vulnerable situations who need urgent assistant You will respond to clients requests for information and support in line with legislation and policy To do well in this role you must have Outstanding communication skills Excellent decision making and negotiation skills Strong interpersonal skills with a focus on empathy Excellent computer skills Excellent time management You must be able to work full time rostered shifts with varying times within the below days and timeframes Monday to Friday 6 55am to 10 00pm and Saturday 7 55am to 6 00pm Important Recruitment Information Please apply online with your CV A cover letter is not required instead you will be asked to address two additional questions in the application as below Question 1 Why do you think you would be a great Customer Service RepresentativeQuestion 2 Engaging well with people is vital in this role to ensure the best solutions for our clients What three things do you do when communicating with people that you will bring to the rolePlease note To be considered for this position you must hold NZ Citizenship or a Permanent Resident visa this role has level 4 5 ANZSCO classification If you currently work for MSD you need to apply through your myHR careers portal at work so your application connects to your internal profile Our timeline is outlined below Please ensure that you will be available to attend the face to face interviews and complete an online assessment centre 23 09 2019 27 09 2019 Interviews11 11 2019 Start date for position You also must be available for the entire training period which covers 11 11 2019 to 28 02 2020 excluding the usual Christmas New Year holidays Applications close Tuesday 14 October at 11 59pm If you have any queries about the role or the application process please contact Laura Start on 04 913 7460 or Laura Start005 msd govt nz Position Description The Ministry of Social Development is one of New Zealands largest government agencies Our work to achieve better social outcomes affects almost every New Zealander now or in the future

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