Customer Care Consultant
TOWER Insurance
Epsom, AUK
3d ago
source : ExploreJobs

Epsom, AucklandFull-time, PermanentPermanent Full-time position Monday to Friday - rostered between 8am & 6pm Based at Mercy Radiology in EpsomOur awesome and hard-working Call Centre team is looking for a new team member! Our Operators answer 40 to 60 calls per day so this is a busy and varied role.

The successful candidate will need to be able to pick things up quickly, be adaptable, and remain cool calm and collected under pressure.

Your main duties will include : Facilitate patient appointment bookings for all 14 Mercy Radiology branchesEnsure our patients are fully informed and well prepared for their proceduresUnderstand the referrers requirements and ensure they are metGeneral administration duties related to patient bookings, e.

g. providing quotes, sourcing additional information, entering invoicing and contract detailsSupport other team members to maintain the high level of customer service that our busy unit has continued to bring to our clientsOur ideal candidate will have : Previous Call Centre experience - preferably within a Healthcare environmentExcellent written and verbal communication skillsComputer literacy i.

e. Microsoft OfficeHigh attention to detailStrong administration and organisational skills with the ability to multi-taskAnd what will we offer to you in return : Learning and development opportunities - regular training is providedFunctions i.

e. Christmas eventFree car parkingKiwisaver included on top of salary baseIf you are interested in being part of this close-knit team and creating a career with an industry-leading provider of diagnostic imaging services, then hit APPLY!Applications close midnight on 22nd July 2020Mercy Radiology reserves the right to close applications earlier than the nominated date.

Interested parties are therefore recommended to apply as early as possible.

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