Customer Service & Support Advisor - Public Sector Clients
John Ross Associates
3d ago
source : SonicJobs

nCustomer Service & Client Support Advisor - Public Sector Software Solutions n nOur client is the UKs leading provider of Digital Software services to the NHS, Local Government and a wide range of Commercial organisations.

This is a fantastic opportunity for an experienced and motivated Customer Services Adviser to join a growing and profitable business.

n nCandidates will need to be commutable to the Taunton area within 30-45 minutes and ideally have their own transport / Full UK licence.

n nHours - Mon-Fri - 8 : 30am to 17 : 30 with 1 hour break. n nRole Overview n nReporting to the Customer Services and Sales Support Manager you will be a key member of the office-based Public Sector Team responsible for the growth and retention of our clients business in the Public Sector, through pro-active account management, development and issue resolution.

n nYou will have responsibility for a portfolio of customers and be required to build strong working relationships, working collaboratively with external Business Development Managers and your Customer Service colleagues.

n nCustomer Service Advisers are a prime and pivotal point of contact, liaising constantly with customers and internal teams to deliver an exemplary customer experience.

n nCandidate Criteria n n u00B7Customer focused mentality n nStrong commercial aptitude n nPro-active approach n nOwnership mentality n nProfessional approach and telephone manner n nStrong work ethic, energy, and enthusiasm n nPassion for learning and personal development n nAbility to work collaboratively as part of a team n nMethodical and logical mind-set n nAbility to work to tight timescales n nSkilled at prioritising appropriately n nSkilled at relaying information clearly to a varied audience n nExcellent written and verbal communication n nExcellent attention to detail n nResponsibilities n nPro-active account management and ownership of all customers in portfolio n nPro-active growth and retention of customer portfolio n nPro-actively identifying & developing opportunities to provide customers with additional services n nTaking ownership for professional and timely resolution of customer issues n nBeing a prime and professional point of contact for commercial customers n nWorking collaboratively with external Sales team focused on growth and retention of customers n nLiaising and collaborating with technical teams, for progression of opportunities and resolving customer issues n nLiaising with the customers IT personnel n nSalary & Application n nAn excellent starting salary of u00A324-25,000 per annum with performance-based increases throughout your employment, full training, pension, 28 days holiday rising to 33 days, private healthcare and further benefits after probation.

n nPlease submit your CV via this portal ideally including a covering statement as to why you wish to apply, highlighting your relevant experience or transferable skills or contact the office via the details provided for further information. n

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