Tow Truck Operator
Careers New Zealand
New Zealand
3d ago

Pay for tow truck operators varies depending on experience.

  • With less than two years' experience tow truck operators usually earn between $16 and $18 an hour.
  • Experienced tow truck drivers and / or those with extra licences such as heavy haulage may earn up to $26 an hour, or more.
  • Most towing companies pay an hourly rate, but some pay a flat rate for each call out.

    Some tow truck operators have their own trucks, and contract their services to a towing company. They are usually paid a fee for each vehicle they tow, and can earn $100,000 or more a year (before tax and truck costs).

    Source : Auto Salvage, 2016.

    This information is a guide only. )

    What you will do

    Tow truck operators may do some or all of the following :

  • tow confiscated, stolen, impounded or abandoned vehicles for the Ministry of Justice, the police, or local councils
  • tow illegally parked, broken down or unwanted vehicles to panelbeaters, mechanical workshops, vehicle dismantlers or to the towing company yard for impounding
  • remove vehicles from crash sites for the police
  • unlock vehicles (without keys)
  • jump start vehicles
  • keep records of vehicles that have been towed
  • deal with customers and take payments
  • maintain their tow truck.
  • Skills and knowledge

    Tow truck operators need to have :

  • the ability to operate a tow truck safely and tow vehicles without damaging them
  • an understanding of the locking mechanisms of different types of vehicles to be able to move vehicles without using keys
  • basic mechanical skills to fix minor mechanical problems or be able to release the handbrake
  • knowledge of their local area and access to maps.
  • If tow truck operators tow or recover heavy vehicles, they need to know about Transit New Zealand's overweight vehicle policy, Land Transport New Zealand's over-

    dimension vehicle policy, and the permits used by these authorities.

    Tow truck operators :

  • usually work in shifts, including nights or weekends, and are not permitted to work for more than 13 hours in one day or 70 hours in one week
  • work from their truck and depot, and outside on roadsides and in parking lots
  • work in conditions that can be dangerous, such as accident scenes and busy roads.
  • Entry requirements

    To become a tow truck operator you need to :

  • have a full, clean driver's licence for at least two years
  • obtain a V endorsement for vehicle recovery services on your licence, which includes a two-day course and test
  • pass a police fit and proper person check
  • provide a medical certificate and pass an eye test.
  • If you want to set up your own tow truck business, you'll need a vehicle recovery service licence.

    Secondary education

    There are no specific secondary education requirements to become a tow truck operator, but a competent level of English is useful.

    Personal requirements

    Tow truck operators need to be :

  • honest and reliable
  • calm, helpful and diplomatic when dealing with customers
  • good at record-keeping
  • efficient and able to work well under pressure.
  • Useful experience

    Useful experience for tow truck operators includes :

  • any work with vehicles
  • work as a truck driver or other driving experience
  • work with cranes or forklifts
  • customer service experience.
  • Physical requirements

    Tow truck operators need to be reasonably fit, as the job involves stretching, bending, lifting and climbing, especially in difficult salvage situations.

    Tow truck operators must pass an annual medical test.

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