Operations Performance Manager - Train Services
Auckland Transport
East Auckland, New Zealand
3d ago
  • Build key relationships with Rail operators to develop operational and commercial performance
  • Strategic business development, improving customer experience and patronage growth opportunities
  • Auckland Transport, under the AT Metro brand, is responsible for Auckland's Bus, Rail and Ferry public transport network which spans as far north as Hibiscus Coast and as far south as Pukekohe.

    Auckland Transport partners with many bus, rail and ferry operators to deliver these services while providing infrastructure and operational support to ensure these services cater for the millions of trips Aucklanders take every day.

    Due to an internal promotion, we have an exceptional opportunity for an Operations Performance Manager to join our Train Services team.

    The Role

    This vital role leads a high performing team ensuring effective performance delivery across Rail Services through collaborating with key partners, including the NZ Transport Agency, KiwiRail, Rolling stock maintainers and the rail operator, asset providers as well as across AT.

    Key responsibilities include but not limited to :

  • Ensuring public transport services are delivered against specified standards including timetable delivery, service quality and performance, rolling stock operations
  • Assist in strategic operational planning and service improvement analysis to identify service performance and improvement opportunities
  • Assisting in the planning, procurement and delivery of rail public transport services and assets
  • Managing rail public transport services for Auckland special events to expectations of stakeholders, event organisers and customers
  • Contract Management to ensuring that the duties and responsibilities of the contracts are clearly defined, documented and followed
  • Monitoring and developing team performance, learning and objectives
  • About you

    Our ideal candidate will have significant experience in service contract management and operational delivery, preferably with a strong public transport operations background.

    Proven Leadership coupled with strong relationship management skills are essential to your success, as a large part of this role will involve managing a high performing team, key partners, suppliers as well as internal stakeholders.

    This is a fantastic opportunity for someone who can demonstrate effective and successful leadership of a business unit within a fast-

    paced, operational environment.

    What's in it for you?

    Leadership opportunities like this are rare. If you are looking for an extraordinary career that will help to shape the future of Auckland city, Apply online today!

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