Recovery Coordinator - Palmerston North
Palmerston North, NZ
5d ago

Fixed Term opportunity - January 2022

  • Client conversations and assessment of client medical / health requirements to provide positive solutions and outcomes
  • Partner with health providers to bring the right services to clients in a timely way
  • Opportunity to grow and learn in a fast-paced but positive environment
  • As a Recovery Coordinator, the role is very much about working with our clients and being responsible to ensuring our clients have a planned road to recovery.

    This is about having meaningful conversations with clients to discuss and understand their injury, and the impact it has on their daily life.

    Working together, and ensuring all the right information is available, you will tailor a rehabilitation program to suit their needs

    ACC has been improving the lives of New Zealanders since 1974. With ACC, you’ll be supporting people in Aotearoa to stay safe by minimising the incidence and impact of injury, as well as helping them recover from injury if an accident does happen.

    Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home and play.

    You will support clients by understanding their injury and coming up with solutions to a positive return to work / life.

    Working closely with medical practitioners, client employers and suppliers you could engage via phone, email or in person.

    Your health knowledge technical, terminology and solutions across clinical and recovery practices will support the provision of our client’s recovery.

    You will assess client needs and continue to provide support and guide their recovery for as long as the client needs.

    What we are looking for from you to be successful in this role :

  • Strong communication skills are important - written and oral, in an engaging and supportive style.
  • Ability to interpret, apply and explain complex legislation
  • Great time management skills and ability to organise your day well
  • Empathy some client situations are complex so demonstrating strong emotional intelligence
  • Personal resilience - as you will be working with people experiencing challenging circumstances
  • Previous experience working in a social services, disability or health environment is advantageous
  • Working at ACC :

    We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome applications from people of every ethnicity, national origin, gender orientation, gender identity, gender expression, age, and / or status as an individual with a disability.

    It’s important to us that people bring their whole selves to work.

    To support an inclusive workplace we have :

  • Employee networks : Pride ACC Ability ACC Women’s Network Cross-Cultural Network The Mind Network
  • ACC’s Māori Strategy, Whāia te Tika
  • Development opportunities in te reo Māori me ngā tikanga
  • Advocates in the disability sector
  • Diversity and Inclusion Approach
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