Product Designer, Cloud
Wellington - Wairarapa, Wellington, NZ
2d ago

What you will doThe Cloud Infrastructure Team delivers core modern compute infrastructure platform services (e.g. cloud platforms and traditional IaaS compute) that are the foundation of the Defence Information Environment (DIE).

The Cloud Infrastructure Team manages and supports the infrastructure platform that provides both non-production and production environments, as well as key workflow and management tools, for the purposes of testing, simulation and development.

As part of the Enterprise Products and Systems (EPS) team you will also be part of a team of Product Designers working across the EPS Product Portfolio.

As a Product Designer in the Cloud Infrastructure Team you are responsible for ensuring the underpinning technical services of the product are supported, sustained and effectively managed throughout their lifecycle, and the customer remains at the centre of all product design.

Working closely with the Service Management team you will design the product service wrap that integrates with established ITIL processes.

You will also negotiate service levels agreements and establish the required support to deliver these products. You will actively analyse any service or process failures within existing products and services to identify associated root causes, and help to improve product performance.

You will have the ability to logically align, sequence and understand the importance of loosely coupled products, product components and service management components within a complex systems and services environment.

You will take a standards based approach utilising existing product and service management building blocks where possible and identifying new ones if required.

You will also work closely with other Product Designers to ensure alignment with other teams' product service design and that products will perform correctly in the environment.

What we needTechnical skillsKnowledge of or exposure to a combination of the following :

  • Operated within an ITIL environment (essential);
  • Cost-model experience (Activity Based Costing);
  • Experience implementing service-wraps (essential);
  • Experience with developing Service Level Agreements (SLA);
  • Technical writing skills; and
  • Process Modelling.Qualifications and certifications
  • ITSM Fundamentals; and
  • ITIL Foundations.Who we areCIS Branch provides the core information and communication services that underpin New Zealand Defence operations.
  • We are entrusted to deliver and support the Defence technology that helps keep New Zealanders safe.Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.

    As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.

    Why UsNZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs / opinions, or family circumstances.

    In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with :

  • Great benefits for you and your family;
  • Fully funded life cover up to $300,000;
  • Access to holiday accommodation across NZ;
  • 5 weeks annual leave per year;
  • Flexible working environment and positive culture;
  • Opportunities for career development;
  • Variety, challenge and a chance to influence.How to ApplyPlease note : Applicants will be required to undergo a pre-employment drug screening test prior to any offer of employment being made.
  • If you are an existing NZDF employee (excluding contractors) you must apply through our Internal Vacancies site, via the HR Toolkit.

    To view the Position Description and to Apply, please use the links on this page.Applications close on Monday 25 October 2021.

    Please note : Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for.

    The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows : Higher level Security Clearance

  • most preferably a NZ citizen who has resided continuously in this country for the last 10 years, OR
  • is a citizen of, and / or has resided continuously in one or more of the following countries for the last 10 years : either Australia, Canada, NZ, UK or the USA;
  • and has a background history that is verifiable and can be assessed as appropriate by the NZSIS towards a recommendation of suitability for a security clearance at a higher level.

    If you do not meet these minimum criteria, we will not be able to accept your application.

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