Data Support Analyst
Plexure Limited
Auckland, Newzealand
3d ago
source : Hireejobs

Data Support Analyst Plexure is looking for a Data Customer Support Engineer with strong SQL skills to join our growing team in Auckland CBD About us We develop industry leading mobile engagement software solutions for some of the world s biggest retail brands An NZX listed company with 150 million customers in more than 55 countries we ve gone through a headcount growth of over 70 associates in the last six months and are on the lookout for motivated professionals to join us on our success roadmap moving forward About the role You ll be an innovative thinker troubleshooting incidents involving customer data understanding how it operates within their business context and using analytical tools to provide best practise solutions The role will be the first point of contact for all Zendesk data requests owning the escalation process to level 3 support where required What you ll need to be successful At least two years experience in a data support role working directly with customers Commercial experience using SQL Experience using one of Python R Java SAS SPSS or similar tools is benefitial Additional proficiency in data visualisation tools such as Tableau Yellowfin or Power BI among others will also be well received Excellent problem solving and prioritisation skills with a keen eye for detail Excellent communication skills flexibility to work with customers across different time zones are essential What s in it for you Greenfield projects internal development opportunities are a focus of our culture There is also a real focus on selfinitiated training staff development for you to take ownership of Youd be joining an innovative and results focused business with a growth mindset and a love of celebrating success with food and festivities whether that s through our daily 3pm snacks weekly Friday drinks monthly morning teas or regular celebrations just for the sake of celebrating Our open plan office aids both work and play with a pool table board games and large break out spaces with lots of comfy couches Get in touch with us today

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