Company : Marsh
Senior Analyst Onsite Technical Support
Join a fun and supportive team committed to excellence
A unique opportunity to springboard your career with a high profile global brand
This is a great opportunity to join the dedicated and high performing Marsh McLennan Global Technology team in a permanent, full time role based in our Auckland office.
What can you expect?
A unique opportunity exists to join the dedicated and high performing Marsh McLennan Global Technology team. Reporting to the Supervisor Onsite Technical Support, you will primarily be responsible for 2nd and 3rd level desktop technical support and training.
This position works closely with a broad range of internal stakeholders and other IT staff both locally and globally. Support is provided to our colleagues in person desk side and remotely.
This position will suit a highly motivated and pro-active individual with a passion for technology, providing excellent customer service, attention to detail and follow up to key stakeholders.
To be successful in this role you will have :
24+ months experience in a Desktop Support role. This is essential.
Ability to communicate effectively to a diverse stakeholder group.
Exceptional problem solving and analytical skills
We will count on you to :
Respond and resolve requests and incidents within a timely manner and appropriate level of urgency to exceed Service Level Agreements whilst providing an outstanding customer service experience.
Performs 2nd level troubleshooting and resolution of desktop and mobility technology incidents.
Assists with installation, training, maintenance, troubleshooting and repair of all MMC desktop hardware, software and mobility technology
Effectively communicates and follows up with colleagues on all incidents and requests.
Registers all new hardware and software assets in the asset management tool, ensuring records are maintained throughout each asset’s lifecycle.
What makes you stand out?
Asset management experience within an IT Asset Management Framework.
Flair for customer service and attention to detail
Experience collaborating with global IT teams.
How to Apply
If you are looking for a challenging new role in a truly global organization that is committed to innovation and excellence, then look no further than Marsh McLennan Companies.
Apply now, by sending your resume and cover letter.
Applications will only be accepted from candidates who have the appropriate approval to work in New Zealand. Successful applicants will be required to complete Criminal Record check prior to commencement of employment.