Ensure prompt, accurate completion and issue of policies by liaising with financial advisors, customers and external service providers.
Provide efficient and accurate new business processing and service.
Regularly follow up all pending business with customers / advisers and correctly respond to queries.
Contribute to the provision of quality customer service.
Ensure that you effectively contribute to the success and smooth operation of the Operations function.
Contribute to ongoing continuous improvement.
What we are looking for :
Can do attitude with the ability to thrive in a fast paced high pressure environment
Someone who is passionate about being part of and contributing to a high function team
Life insurance, systems and product knowledge would be an advantage
Computer skills to a competent level Microsoft Word, Microsoft Excel, Outlook
Great customer service experience
Administration and time management skills
Excellent written and verbal communication skills
High standard of accuracy (an eye for detail)
What we also offer :
Competitive salary and discretionary annual bonus
Discounts on Asteron Life, Vero, Southern Cross medical insurance
Free life, salary continuance and trauma insurance cover
Flexible leave of up to four days per year in addition to annual leave
Positive, inclusive team environment where we welcome individuality and celebrate diversity
Flexible work arrangements embracing a healthy work / life balance
Flexible benefit of $250 annually for gym membership or hobbies
Ongoing learning and development opportunities
Opportunity to join the employee share plan.
About the company :
Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands Vero and Asteron Life.
At Suncorp New Zealand our success is powered by our people. Our people are passionate about improving the financial wellbeing of New Zealanders.
We offer the freedom to work in a flexible environment, we respect and encourage diversity and we are committed to delivering great outcomes for our customers.