Customer Experience Consultant
Queenstown, NZ
2d ago

We are on the lookout for an awesome Customer Experience Consultant, to assist our customers while they’re on their adventure if they have an issue with their vehicle!

Based in our Auckland Contact Centre at JUCY HQ, you’ll be someone who loves to help people. You’ll have a sense of adventure, patience and fantastic problem-solving skills, and if you have some basic car knowledge and an extra friendly and confident personality, read on!

Essentially, you’re a virtual hitchhiker and you will easily get on board our customers' JUCY experiences to deliver happiness.

Each day in this role you’ll be following up on previous jobs, answering calls and emails, and finding solutions for our customers out there on the road.

Bring your calming energy and come and save the day to ensure our customers get the green light to get on with their JUCY adventure.

This is a permanent role and we’re in search of a full-time person to work predominantly across our weekend shift (this can be done remotely / working rom home) but also on a rotating roster shifts that are between 8am and 8pm, including weekends and public holidays (this may include over Christmas and New Year).

To become a Customer Experience Consultant at JUCY, you will :

  • Be quick to connect with people and love chatting to customers via phone and email, and helping them on their journey it’s all inbound support
  • Have an empathetic and confident communication style
  • Be task oriented, efficient and fantastic at solving problems quickly and with varied levels of detail and facts
  • Be results focused
  • Have exceptional customer service skills, including excellent written and spoken English. Additional languages are advantageous
  • Be passionate about the tourism industry and ideally have knowledge of travelling especially vehicles, and ideally or have a driver’s license to know how a car works
  • Be comfortable with working with variety and multi-tasking
  • Be detailed in your approach without compromising the overall outcome
  • At JUCY we offer :

  • Opportunity to take your career further in the Tourism industry
  • Amazing company culture, working with people from all over the world
  • Great JUCY perks, such as 5 days free campervan hire and discounts at some of the other iconic NZ brands within the Polar Capital Group
  • Our values at JUCY are Fun, Family, Pride and Passion and we live and breathe these values every day.
  • We’d pretend we’re humble, but we legit know we are New Zealand’s friendliest and most trusted rental vehicle operator and have been in the campervan and car game for 20 years.

    We’ve even got awards (including this one) to prove it, but we also can’t wait to welcome you into our family to show you in person.

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