Customer Success Specialist
Waste Management
East Tamaki
2d ago
  • Opportunity to work alongside the Sales Team
  • Location : East Tamaki, Auckland
  • Awarding winning office facility
  • Fantastic opportunity to join an organisation at the leading edge, making a positive difference to our environment and future generations!

    Waste Management NZ Limited is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources.

    Put simply, sustainability is what we do.

    We are looking for a customer guru to join our friendly and supportive team, based at our award-winning head office in East Tamaki, the facilities are state-of-the-art, with onsite café and free car parking.

    About the role

    In this role, you will assist local and national account managers in achieving goal objectives to win new business and retain existing business.

    To achieve this, you will be involved in the preparation of accurate reports for the sales team, and our customers, preparing quality proposals, tender responses, agendas, presentations, and other supporting material.

    This role also requires you to work closely with the wider business, including the finance team, customer services, credit teams, and operations teams to assist with customer / account manager queries.

    So, what do you need to be successful in this role?

  • We are looking for an exceptional customer service person who understands the values we place on ensuring Waste Management is putting the customer first.
  • Outstanding written and verbal communication skills as well as knowledge in Microsoft Office platforms
  • Exceptional time management and attention to detail
  • Able to work autonomously as well as in a team
  • Strong analytic and problem-solving skills
  • Experience using operating systems and CRM software
  • What we offer

  • Inclusive and supportive team
  • Competitive remuneration and staff benefits
  • Opportunities for advancement and career development
  • Positive working environment at our purpose built office which opened in 2020, offering free car parking and a great onsite cafe
  • Working for a sustainable market leader
  • This is a unique opportunity to join a dynamic and innovative market leader that is investing in technology and data to improve our customer partnerships and ensure we deliver strong customer outcomes.

    If this sounds like you, we would love to hear from you!

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