Services Regional Lead – Auckland North
The Warehouse Group
Auckland City, AUK
3d ago
source : ExploreJobs

Company DescriptionHere at Noel Leeming, Services are a key differentiator in setting us apart from the competition. Our services range and offering ensures customers can use both their technology & appliances the way they want to and in the space they need to.

We can deliver, install, set up, & protect our customers' purchases, as well as recommend and educate to ensure individuals and businesses get the right solution for their needs.

Job DescriptionThe Services Regional Lead is a key leadership position where you will take ownership of the performance and development of designated Services Solutions Specialists in your area, overseeing the workflow and performance of the team and being ultimately responsible for reaching sales and service performance goals.

  • Your role will involve : Driving sales and operational performance of the Services portfolio across our retail store network (Tech Solutions, Protection & Connected Solutions)Owning both the In-Home & In-Store customer experiencesManaging, coaching and developing your team to embed a culture of performance that drives accountability to achieve annual objectivesOwning people & performance outcomesDriving an engaged and performance driven culture by modelling the TWG Group values from the frontQualificationsThe team are dedicated specialists who will benefit from lead-by-example leadership and positive reinforcement;
  • fit for this role is of upmost importance.Our wishlist includes : A high level of experience in a retail environmentProven people leadership skills and a track record of developing teamsA strong background in driving sales, operational and customer outcomesProven ability to influence stakeholders at all levels both internal and externalA passion for technologyA customer driven focusDecisiveness in a fast-moving and matrix environmentA resilient and driven natureAdditional InformationWhat's in it for you?

    We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. The business is at an exciting point in its life story.

    By empowering our teams and increasing cross-collaboration, we aim to make TWG New Zealand’s best place to work!This is truly an exciting time to join the team - you will have the opportunity to be part of a growing area of the business and shape its future direction.

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