Team Lead Service Delivery & Transition
Wellington, NZ
18h ago

Ko mātou tēnei our organisation

Vodafone is working hard to build a more connected, inclusive, and sustainable future for Aotearoa New Zealand. We use technology to challenge and innovate, to better support our customers and are committed to helping disadvantaged rangatahi through Te Rourou, Vodafone Aotearoa Foundation.

We're proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

Ko tō tūranga your role

Our Service Delivery Team Leader will provide leadership and day to day management of a Service Management team, ensuring Vodafone’s Enterprise service offering strengthens its competitive position as a leading-edge telecommunications solutions provider through excellence in service delivery.

You will be responsible for ensuring that tasks, functions and responsibilities are completed by your team to high performance standards and deliver to contractual obligations.

Ko tō mahi what you’ll do

  • Lead and develop a customer obsessed and high performing Team, responsible for delivery of large Enterprise and Public Sector in life service management.
  • Build and foster an environment that inspires, aligns and motivates.

  • Actively participate and contribute to the creation, management, and ongoing improvement of service management capability and strategy.
  • Own and foster the primary relationships with key stakeholders (including Sales Managers) to ensure service standards are met.
  • Be the primary escalation point to address service management issues both internally and with the customer.
  • Act as a key touch point to technical, project and delivery groups while setting and maintaining standards for best in class service delivery.
  • Establish and maintain Service Governance across allocated segment portfolio, ensuring an understanding of commercial requirements, and contract obligations and that these are met.
  • Na tōu rourou - what will you bring?

  • Strong people management expertise and proven successful people leadership experience.
  • Excellent relationship management skills at all levels of seniority and proven experience in management of service, project and / or operational delivery teams.
  • The ability to provide subject matter expert consultation on service to customers and team members.
  • An in-depth understanding of technology and ability to discuss technical issues.
  • Expertise in the ITIL disciplines and tertiary qualifications or extensive telco experience in a sales / service role.
  • Experience dealing with large Enterprise and Public Sector customers (preferrable).
  • At Vodafone, performance is not only about what we deliver within our role, but also how we deliver it . We are Fanatical about customers ;
  • we Simplify & act now ; we Own it ; and we Front up with feedback . Our behaviours are driven from the front by our people who live them every day.

    Joining the Vodafone whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career.

    You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

    Vodafone operates a Covid-19 Protection Policy which requires that our employees be fully vaccinated against COVID-19 and register their valid My Vaccine Pass’ with us.

    This information will be captured as part of the pre-employment process.

    Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

    We stand to uplift, to support and to elevate others.


    Location : Wellington

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