Customer Service Representative
PB Tech
Manukau, NZ
2d ago

Description

We are currently looking for a full-time Customer Service Representative / Administrator who can commit to a long-term opportunity to join our friendly Returns & Warranty (RA) team in our Head Office! This is a satisfying career role for fresh graduates who are customer-focused and tech-savvy.Tasks and Responsibilities :

  • Process the return of faulty / non-faulty goods from all customers.
  • Liaising with suppliers and ensuring efficiency and correct procedures are followed.
  • Return of all faulty items to Vendors to get them repaired, replaced, or credited, ensuring that turnaround times meet customer expectations and company standards.
  • Respond to customer inquiries / problems via the phone and email in a timely manner, providing excellent customer service at all times.
  • Make decisions as to whether to repair or credit a product, or whether to reject the warranty claim and inform the customer of decisions within 24 hours of their request.
  • Manage any necessary follow-up actions required to facilitate a timely response.
  • Requirements

    The successful candidate must have the following attributes :

  • Excellent in computer hardware and software knowledge.
  • Previous experience in administrator & customer service-related roles is preferable.
  • Fluent English communication skills in both verbal and writing.
  • Great communicator who listen and understand customers’ requirements, as well as talk things through in a clear and concise manner.
  • Details oriented and a reliable team player.
  • Be a people person-friendly, upbeat, and enthusiastic, and a great team player.
  • Weekend works may be required. Why this opportunity?
  • Health care insurance available.
  • On-site car parking.
  • Awesome staff discounts for the latest technology gears.
  • Excellent career development opportunities. We thank all applicants. Please note that all applications are reviewed but only shortlisted candidates will be contacted.
  • We apologize for any inconvenience we may have caused you.

    Work Type

    Full Time (Permanent)

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