Customer Services Manager
Fletcher Building
Auckland City, AUK
1h ago
source : ExploreJobs

Auckland City, Auckland.This role is your opportunity to step up to a highly influential leadership position, leading, coaching and developing the Auckland based Service & Sales team towards the achievement of Customer Service and Sales KPIs and performance targets.

You'll be responsible for executing the CCANZ National Contact Centre Strategy within the team, working across a number of different functions within CCANZ, and driving a culture of continuous improvement.

What Do I Need?You'll need a proven track record of delivering results, great people skills, a strong customer focus and experience in a leadership capacity.

Ideally you'll have come from a Contact Centre background but that's not a deal breaker as long as you can show your ability to lead and motivate your team.

You're also going to need to thrive on making decisions, be agile in the way you operate and be comfortable reporting results and data.

The Benefits.You'll get a competitive salary, plenty of complimentary product, superannuation, company shares, product gifting, life and income protection insurance, as well as free parking onsite in a convenient Mt Wellington location! It doesn't get much better than that! Most importantly, with our world-

famous learning and development environment it is your future that will be invested in - who knows where your CCANZ career path will take you!The Culture.

We're exceptionally proud to be recognised by AON Hewitt as one of NZ's Best Employers for 4 years in a row. If you ask our team what they love about working here, they'll tell you it's our people, our brands, and our culture.

We have an inclusive work environment, and actively embrace our diversity of people, ideas, talents and experiences. Our vision and values are at the heart of all that we do, with a team truly committed to creating millions of moments of happiness and possibilities for our employees -

just as we are for our customers and our consumers. Aligned to our values, we are empowered to Take the Lead, Keep It Real, and Stand Together.

Applications close 18 November 2019

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