Service Desk Operator
Restaurant Brands
Auckland, New Zealand
4d ago

Come and join our team during an exciting time where we are taking our technology journey further!

We are looking for a new Service Desk Operator to join the team here at the Customer Service Centre based in Ellerslie, where you will be supporting our growing list of national stores that include Kiwi's most loved brands of KFC, Taco Bell, Pizza Hut and Carl's Jr.

You will be doing a variety of tasks including :

  • Monitoring infrastructure and network stability and web systems
  • Provide first level support for the systems operating in the business
  • Escalation of service requests
  • The configuration, shipping and maintenance of replacement hardware
  • Complete daily systems checklist
  • Business / Technical Skills :

  • Exposure to software systems (Micros, PAR, email, web browsers) and the support of these systems.
  • Exposure to hardware systems (Micros, PAR, PCs, Printers, EFTPOS, POS, Digital menus) and the support of these systems.
  • Microsoft, networking and / or retail systems certification is advantageous
  • Experienced in server / workstation / network hardware implementation and support
  • Well-developed adaptive problem-solving skills
  • Exposure to VPN networks including hardware and the support of these systems.
  • Ability to understand and operate help desk software
  • Ability to understand support issues, problem solve and analyze issues, distil and focus on key issues
  • Excellent communication skills both verbal and written
  • Join us on our technology journey and be part of great team. Apply now.

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