Operations Manager - Loss Adjusting
Gallagher Affinity
Auckland, NZ State, New Zealand
4d ago

Gallagher Bassett is New Zealand’s premier third party administrator (TPA). We manage group insurance plans and claims on behalf of insurers, brokers, government bodies and self-insured organisations.

We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, and recently awarded as an Employer of Choice 2021 by HRD New Zealand.

We are also celebrated as one of the Top 15 Best Employers in the NZ Insurance Industry 2020.

Recognised for excellence as a service provider our team are geographically dispersed throughout New Zealand. GB provides a suite of claims management, risk management and related services out of offices located in Auckland, Christchurch, and Dunedin.

We are proud to be one of 124 companies from 19 countries on 5 continents, named on the Ethisphere Institute’s 2021 World’s Most Ethical Companies list for the tenth consecutive year.

The Position

This is a fantastic opportunity for an experienced leader to lead our Loss Adjusting and Property Assessing functions within our General Insurance business.

Working closely with the National Operations Manager General Insurance, and Operations Managers (Claims & Motor & Marine Assessing), the successful applicant will be responsible for managing the day-to-day operations of approximately eight employees either in remote locations or within our offices.

This role also oversees the supplier network of independent Property Assessors / Loss Adjusters scattered throughout New Zealand.

Success in this role is ensuring delivery of a timely and accurate assessing function, where claims assessing is delivered to a high standard within set timeframes.

In addition, you will provide technical support and guidance, drive efficiency and continuous improvement and ensure that internal risk and compliance activity is managed for the unit.

Each day will be varied and fast paced and the successful candidate will need to be highly organised and have the ability to motivate, inspire and help promote development and growth within this team.

You will make an impact by :

  • Contributing to overall business plans
  • Recommend staffing levels and assist with the recruitment of staff and contract assessors
  • Analyse team and contractor performance and complete monthly management reporting, highlighting any changes or potential issues, where possible initiating remedial action to resolve
  • Ensuring the effective overall management of the Assessing team and Contractor Assessing network including workloads and distribution of work
  • Handling escalated complaints and dispute resolution relating to your team
  • Provide advice to staff, contractors and clients on the application and interpretation of insurance policies across a range of products, including commercial
  • Create and conduct training and upskilling of assessors / adjusters through regular in-house workshops and meetings that cover all product lines
  • Active involvement in attracting and securing new business
  • Having a strong Health & safety focus
  • The Person

  • Tertiary qualification in building and construction or assessing, loss adjusting with a solid construction trade background
  • A minimum of 5 years in a similar role with demonstrable General Insurance Loss Adjusting experience, ability to understand and interpret insurance policies across a range of products, including commercial
  • Understanding and applying the Building Act, the Building Code, Department of Building and Housing Guidelines and any other legislative requirements
  • Ability to quickly build, manage and sustain strong relationships with internal and external stakeholders particularly where they have differing requirements demands and measures of success, and of brokering effective ways forward
  • Highly effective communication style (both written and verbal), with strong interpersonal, negotiation and influencing skills across all levels
  • Be available after hours as required on the on-call roster
  • Willingness to work flexibly outside normal geographical area when surge or other circumstances require, supporting other divisions as appropriate
  • This role requires a valid driver’s licence and the ability to travel nationally and internationally, if required.
  • Demonstrated computer and system literacy
  • The benefits

    Life at GB is often fast paced, unpredictable, challenging, yet also deeply rewarding. It is social and engaging, with some of our benefits including :

  • Attractive remuneration packaging
  • Free Medical Insurance
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program
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