Customer Service Specialist- Interislander
KiwiRail
Auckland CBD, AUK
6d ago
source : ExploreJobs

Auckland CBD, AucklandInterislander has been creating New Zealand's most remembered journeys since 1962, with over 36 million people travelling on our ships between the North and South Islands during the past 54 years.

Interislander is not just a Cook Strait ferry service but an iconic New Zealand experience for domestic and international travellers alike.

We have an exciting opportunity for motivated Customer Service Specialists to join our Customer Contact team in Auckland.

If you have proven experience in dealing with complaints and have social media experience within the tourism arena then we would love to hear from you.

In this role you will be providing exceptional customer service in the delivery of Interislander passenger bookings, providing general travel advice and information to our customers, proactively promoting products and services, and notifying customers of any disruptions.

Key to your success will be : Previous experience in Tourism, Hospitality, Contact Centre environmentHigh self-motivation, and hungry to exceed customer expectationsStrong data entry skills and be proficient with the MS Office suiteExemplary written and verbal communication and interpersonal skillsThe ability to build and maintain key relationships with a number of different stakeholdersResilience, flexibility and a can do attitudeA sense of urgency working with speed and accuracyGreat problem solving skills and the ability to think outside the squareIdeally we are looking for someone with exceptional customer service skills who has been in a customer facing role and is passionate about the service they deliver, has a can-

do attitude and is flexible and motivated in their approach. You will be reliable, work with integrity and be keen to learn new things.

If you are ready to make a difference within a progressive organisation that encourages forward thinking and recognises success, then we would like to hear from you.

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