Support Desk Analyst - Hamilton
Varied helpdesk role as part of an national / international team
Hamilton based, newly created role
Mobile / Laptop provided, Start ASAP
As a global leader in the agribusiness sector with a strong sense of purpose, this organisation prides itself on cohesion to gain efficiency in what they do and bring out the best in each other.
Their ambition is to become the market leaders in the agricultural sector and want you to be a part of that journey in achieving this goal!
This is a varied role, you will provide support, maintain and develop customer service for local and remote users and the wider APAC region.
You will assist the Team Leader and IT Manager with the day to day running of the IT helpdesk delivery and continued improvements in customer support and service.
Key responsibilities :
Responsible for system support and follow incident management and service request processes via phone calls and tickets raised via self service.
Provide technical support during IT related projects and integrations.
Work with and support other IT functions.
Regularly contribute to process improvement within the team in order to better improve efficiency.
Apply good customer service in all facets of communication, ensuring that you represent the IT division appropriately.
Manage customer expectations and work towards meeting defined SLA's.
Prior experience in a helpdesk / IT support role in multisite organizations
Solid technical background with regards to hardware, software and telecommunications.
Maintaining positive relationships with internal and external stakeholders
Experience supporting Windows, Dell, VoIP, Active Directory, O365, Citrix and cloud environments.
Excellent customer service skills
Experience working independently and with a globally dispersed team
Some basic network troubleshooting knowledge (IP, DNS, DHCP)
User management practices including onboarding / offboarding.
On offer : Competitive salary and benefits inc. added holidays,phone and laptop with great career growth opportunities etc. Start date : ASAP
How to apply : If you are interested and would like to apply please use the links provided or email me directly for more information - - Alternatively give me a call on
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.