Global Triage Returns Coordinator
Fisher Paykel Appliances
Albert Eden, Auckland, New Zealand
1d ago
source : Fidanto

The Role So what s the role all about As a Returns Coordinator you ll take ownership of product returns on behalf of retailers and commercial customers consistently providing a premium efficient and effective customer experience You will assist the Global Sales Support team with returns where required ensuring they are handled with accuracy and timeliness You ll play an important part in maintaining good customer relationships and will work closely with our retail and commercial business and sales representatives regarding product returns and the appropriate course of action Key activities involved Investigating approving rejecting or deferring requests from our external partners Building strong relationships with internal amp external stakeholders involved in the returns process These could be retail commercial customers sales teams warehouses etc Maintaining administrative duties to a high standard to ensure all deadlines are met Liaising with all people involved to find the best solutions for our customers So that s us what about you For us it s all about attitude we are looking for people who are customer focused and solution orientated you ll have a collaborative approach to work and will always be on the lookout for ways we can do things better You ll also possess the following Excellent interpersonal and communication skills both written and verbal Strong attention to detail and accuracy Good numeric ability Ability to take ownership and use initiative Strong organisational capability to work independently prioritise your tasks and exercise initiative amp good judgement At Fisher amp Paykel we are real human generous and curious We have the best people working for our organisation we trust respect and have confidence in each other We offer a fantastic team culture a challenging and supportive work environment leading technology and competitive benefits If you believe you have what we are looking for and enjoy the challenge of working in a fast paced busy environment then apply online now From the grandest of ideas to the smallest of details every day we re turning our passion into performance and improving life through good design Here at Fisher amp Paykel we re passionate about our customers and we care about the details It s this passion that inspires us towards reaching our goal to become the most human centred appliance brand in the world

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