Customer Service Representative - Revenue Support
Stryker
Auckland
2d ago

Job Description

We help to change and save people’s lives through teamwork, dedication and innovative technology. We care about our customers, patients and each other which is why we are consistently recognised as a great place to work.

Our continued success means we are expanding our team. We are looking for exceptional people who truly want to make a difference .

because at Stryker we do!

As the Customer Service Representative - Revenue Support , you will provide outstanding pre & post sale service including, but not limited to, all credit and outbound functions including kit callbacks / returns, problem invoices and error reporting.

As the Customer Service Representative - Revenue Support, your role will involve :

  • Managing the end to end invoice process
  • Receive inbound calls from internal and external customers and provide them an outstanding customer experience based on their requirements
  • Transacting credits when required
  • Assisting in the investigation of invoices
  • Supporting the sales team by developing and maintaining positive customer relationships
  • Our employees set high standards and strive to deliver exceptional results in all that we do. This desire to achieve, combined with a great deal of hard work, has placed us among the largest, best run and most admired companies.

    As the successful candidate, you will either have :

  • Highly developed customer service skills
  • Knowledge of customer service and problem resolution skills
  • Advanced communication skills to work with a diverse range of internal and external customers and colleagues
  • Ability to work in a high technology environment (particularly JDE, Oracle and Microsoft Office Suite)
  • A high degree of accuracy, analytical thinking and attention to detail
  • Understanding of administrative and clerical processes including a knowledge of invoicing and order processing
  • Ability to learn new products and systems
  • Capability of working independently within a remote management structure
  • Work From Home : NoTravel Percentage : None

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