Service Facilitator (AfterHours)
HealthcareNZ Limited
Albany, NZ
3d ago

HealthCare NZ is the country's leading provider of community healthcare services. We have several permanent part-time Service Facilitator positions available in our Albany office.

On offer is 16 - 20 hours per week, you must be available to work at least one weekend day as well as a Friday night (5pm - 9pm) and / or a Monday morning (6am - 10am).

When you apply you will be prompted to specify which hours / days you are available to work on a permanent part time basis.

As a Service Facilitator, you will be providing phone-based coordination services and customer service support to both our clients and our support workers in the field.

You will be an important part of the Service Centre team, ultimately responsible for ensuring the smooth delivery of day-to-day operations of our services.

  • Managing all phone-based enquiries that come through from external stakeholders (our clients, their whanau, our funders) and internal stakeholders (our support workers and service delivery teams)
  • Coordination of services between support workers and clients
  • Rostering cover to ensure our clients receive the support they need in the event of a support worker being unavailable to work
  • Ensuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomes
  • What you'll need to demonstrate :

  • Empathy and a genuine interest in helping others
  • Proven experience delivering customer service excellence, preferably within a contact centre environment
  • Confidence in using technology / computer literacy
  • Exceptional communication and rapport building skills over the phone
  • A positive, adaptable & resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment
  • You will also need to be available to attend a 2-week full-time induction training programme for the role, which is starting Monday 22nd March.

    This role would particularly suit a student studying towards a health-related degree, however we are keen to consider all students provided you are able to demonstrate customer service excellence.

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