Group Travel Coordinator (Fixed Term Opportunity)
Transdev Auckland
4d ago


The position is based in the Wellington Ticket Office. Reporting to the Collections Team Leader, the part time role of the Group Travel Coordinator is primarily to coordinate the group travel booking requests for groups of 10 persons or more wanting to travel on the Wellington Rail Network.

Other important aspects of this role include the administration and maintenance of the bulk ticket store and some reconciliation of ticket sales information.

There is the possibility of training in other areas of our business to assist during busy periods.

The role is based locally in Wellington Railway Station and part time at 25 hours per week working Monday to Friday.

About Transdev

Transdev is a world leader in the operation of passenger transport services. We operate in 19 countries around the world, with 83,000 employees and manage 41,000 vehicles.

We are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve.

The role

  • Discuss groups booking requirements and advise on service options.
  • Liaise their Operations regarding capacity for large group bookings.
  • Issue group tickets, post them out and issuing of appropriate invoices.
  • Maintain the bulk ticket store, filling ticket orders as they arrive.
  • Reconciliation of ticket returns.
  • What you bring

  • Demonstrated experience working in a customer service role, preferably experience working with sales bookings.
  • Exceptional customer service skills, including excellent phone manner.
  • Can do attitude to deal with both internal and external customer requests.
  • Demonstrated experience working with receipting of tickets or money and reconciliation of products.
  • Ability to work without close supervision
  • Strong prioritization skills as the role will demand on your time, given the role is part time.
  • The benefits for you

  • Pleasant working environment
  • Uniform
  • Opportunity for career advancement
  • Staff welfare
  • Ongoing training
  • Our recruitment process

    We have an uncompromising attitude to the safety of our employees, client and customers so our recruitment process may include medicals, drug & alcohol testing, police checks, licence checks and right to work checks.

    By submitting your personal information to Transdev you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy.

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