Customer Care Consultant - Outbound
Vector Limited
Auckland, New Zealand
4d ago

Job Description

EES are the heat pump & air conditioning experts. We specialise in heating and cooling solutions for residential homes, businesses, commercial and high capacity buildings.

At EES we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home.

We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps and Air Conditioning. Since 2017 we are part of Vector Limited, so you know we are backed by one of New Zealand's largest companies.

We are part of the HRV and Vector families, so you know you have the backing of one of New Zealand's largest companies

Based at our busy Penrose office, we have a 3 month opportunity (this could be extended) in our vibrant and dynamic Contact Centre team.

Our Customer Care Consultants are responsible for maximising sales of EES whole home solutions. You will be responsible for telephoning prospective customers and setting up quality appointments for the sales team to convert.

Other key areas of responsibility include :

  • Achieving Key Performance Outcomes (KPO’s) including minimum call volumes, leads generated, conversion rates, and budgets.
  • Monitoring achievement targets
  • Maintaining high activity and productivity level in sales / service
  • The hours of work are Monday to Thursday 11.30am to 8.00pm and Friday 9.00am to 5.30pm (these are set working hours).

    Who we are looking for :

    You will LOVE engaging with people, are passionate about customer service and confident communicating with a diverse range of customers.

  • You want to be the best and will strive every day to achieve this both personally and professionally;
  • We are looking for a dynamic person with a proven track record in achieving sales and service targets in a fast-paced environment.

    You’ll be bursting with energy, always eager to jump on the phone and get results. You’ll shine on the phone dazzling and enticing customers to buy from us! You will have a strong level of attention to detail and accuracy and be an enthusiastic team player, with a working knowledge of CRM systems.

    Heat-pump knowledge would be an advantage, but not essential. Experience with Excel and Outlook is required as you will be managing the Sales teams’ diaries and creating reports.

    Most importantly, you will know (and believe) the customer is our reason for being!

    EES engages a workforce made up of individuals with diverse skills, values, backgrounds and experiences. EES respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion.

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