Customer Service - Key Account Support Specialist
Toll Holdings Limited
Wellington, Wellington, NZ
6d ago
source : WHATJOBS

Customer Service - Key Account Support Specialist

Location : Wellington

Full Time

New Team, New Culture - A rare opportunity to be a part of an exciting companywide transformation

Collaborate with industry and technical experts to grow your knowledge

Immerse yourself in our inclusive, diverse, and supportive culture

About Toll Global Express NZ

Toll Global Express NZ operates an extensive logistics network, covering road, rail, and sea across multiple locations from Kaitaia to Invercargill.

With a bold vision and innovative drive, join our high -performing, values-based team as we lead industry change and transform how customers best meet their supply chain needs in a meaningful and sustainable way.

We help move the businesses that move the world enabling New Zealand, Aotearoa to flourish.

Connecting people and communities Driving eCommerce Moving New Zealand

With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions.

Here at Global Express New Zealand, we remain committed in our efforts to stay on track with our carbon reduction goals for 2030.

We are actively managing carbon footprint with Toitū Envirocare and are members of the Sustainability Council of New Zealand, ensuring we do our part to preserve Aotearoa's environment.

About this role

We are seeking to hire a proactive and enthusiastic Customer Service Specialist to join our team. This role will be responsible for a dedicated portfolio of accounts.

You will be involved in assisting with daily management, reporting and proactive track and trace. This will also include becoming involved in any process improvements to raise quality and service.

As part of working with Toll Customer Service National Support Office, you will be a team player, possess excellent customer service skills and take pride in your role.

What you'll bring to this role

To be successful in this role, you could have the following experience :

Duties & responsibilities

Timely response to customer enquiries

Accurate communication of relevant information to customers

Building strong relationships with Toll staff & customers

Take bookings and create consignment notes

Represent Toll at customer meetings

Implementing improvements to service requirements

Ensuring accurate data processing and administration

Follow up with LCL pickup & delivery dispatch for customer enquiries.

Skills & Experience

Great communication skills both written and verbal

1-3 years customer service experience

Ability / experience dealing with difficult customers

Intermediate skill level on Microsoft Office

Excellent time management and organisational skills

Positive 'can do' attitude

Strong work ethic and commitment

Ability to multi-task prioritise and find solutions outside the square

3 years' experience in the transport or freight industry essential

In return, we deliver a top-class work environment where we put you first. At Global Express NZ, we are interested in your personal growth and development.

We want to know your career aspirations and help you achieve them!

Additional Information

We believe in nurturing a diverse and inclusive workplace that celebrates different points of view and gives everyone the chance to contribute as we build a bigger and brighter future.

It's never been a more exciting time to join our team as we take the next step in our journey.

Partnered with Allegro Funds, a prestigious transformation, and turnaround private equity firm, we're looking to the future and working towards new and exciting ways to put our customers' businesses at the forefront of our decision-making.

Toll Global Express is committed to fostering flexible working arrangements where possible to enable a mix of work at both office and home environments.

If you're interested in being a part of the Global Express team, please click on 'Apply'

For any further information, please contact hradminnz tollgroup.com

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and Drug & Alcohol Testing.

Medical Assessment for safety critical roles)

To view more roles available at Toll Global Express NZ, click on the link below.

Toll Global is an Alcohol and Drug Free Workplace.

If you are interested in a position with Toll, either click the advertised role or sign in / register.

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