Technical Consultant
Datacom
Wellington, New Zealand
1d ago

Job advertisement Technical Consultant 24 / 7 Support

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

Datacom is evolving. We offer plenty of opportunity for IT professionals interested in career growth, who are keen to stay on top of the latest technologies.

You will work within a large team of professionals with plenty of opportunity for you to progress and gain industry certifications and experience, across a very wide range of technical environments.

About the Role

As a Technical consultant you will be responsible for maintaining physical hardware, physical operating system platforms, and to provide support services to maintain the availability and reliability of the organisation’s infrastructure.

You will also be providing second level Desktop support to Service Desk staff as well as technicians associated with operating installed hardware and software.

This role includes providing technical maintenance and support services within agreed service levels and maintaining technical documentation

What you’ll do

  • Proactively manage and maintain customer infrastructure and technical documentation.
  • Maintain accurate log entries of fault with resolution and contact details.
  • Ensure all hardware / software installations and routine upgrades are implemented according to Service Level Agreements.
  • Initiate and drive service and process improvement.
  • Provide telephone technical support to users regarding Desktop issues.
  • Take part in a rostered-on call rota with the team to support the client’s system out of hours.
  • What you'll bring

    You'll be a global all-rounder on Microsoft with sound technical knowledge of Desktop hardware and both standard and customised (in-house) software.

    With a focus on technical excellence, customer ownership and the delivery of professional, consistent and quality services to our clients.

    Why Datacom

    We have over 6,500 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies.

    We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations.

    With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds.

    We are local at heart, yet world-class in capability.

    If you are keen to be part of a great team, please apply online! All applications will be treated in the strictest confidence.

    Datacom is committed to the health and safety of its people and the wider community. Based on our site access requirements for this role, and / or potential customer site and customer’s vaccination requirements which are constantly developing, the successful applicant will need to be able produce evidence of being fully vaccinated against COVID-19, or a valid exemption.

    Datacom will consider whether any accommodations can be made for candidates who are partially vaccinated (with remaining vaccine doses booked), or who are unable to be vaccinated against COVID-19 and hold a valid exemption.

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