Quality Coordinator Call Taking
Wellington Free Ambulance Service
Wellington, Newzealand
3h ago
source : Hireejobs

We are the ones who respond when you call 111 Quality Coordinator Call Taking Wellington Free Ambulance WFA is the one and only emergency ambulance service for Greater Wellington and Wairarapa and are the only free service in the country We provide high quality leading edge patient care to all people in emergency medical and trauma situations prehospital and treatathome care and rescue and transport services Our very busy Clinical Communications Centre is responsible for the answering of 111 calls from around the country as well as Non Urgent calls from across our region We dispatch ambulances both Emergency and Patient Transport for the lower North Island We are looking for a Quality Coordinator for Call Taking within our Clinical Communications Centre This role plays a key part in the continuous improvement of the delivery and standard of service for call taking We are looking for someone with An Emergency Medical Dispatcher qualification with the International Academy of Emergency Dispatch with a preferable 2 years of EMD experience Has the additional qualification of EDQ as a Call Reviewer with the IAED We may consider a candidate without this if strong in all other areas Experience in delivering coaching and feedback in both verbal and written form A keen eye for detail with effective listening and communication skills Experience conducting detailed examination and investigation into complex matters and providing recommendations Strong problem solving skills using critical thinking No criminal convictions previous or pending The Quality CoordinatorCall Taking position is fulltime and based in our Clinical Communications Centre in Thorndon If you are looking to join a great organisation and a team that loves to connect with people please visit our website fill in an application form and send this through with your cover letter and CV to recruitment wfa org nz Closing Date 17th January 2020

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