Customer Support Agentat NZ Defence Force
NZ Defence Force
Auckland, NZ
4d ago
source : New Zealand Government Jobs

What you will do

You will be Supporting those who Serve by providing a range of administration services, including :

  • Frontline customer service for queries and services;
  • Organising, co-ordinating and completing incoming work;
  • Processing claims;
  • Supporting customer accommodation needs;
  • Supporting reprographic services; and
  • Coordinating travel and much more!
  • What we need

    We are looking for an experienced customer service professional with a positive attitude and willingness and ability to play their part.

    You will also have :

  • Proven customer service skills, with an ability to tailor communication as required;
  • Excellent written and verbal communication skills;
  • Demonstrated positive team work experience;
  • Time management and organisational skills;
  • Microsoft Office skills, particularly with Outlook, Word & Excel;
  • Demonstrated ability and willingness to learn;
  • Demonstrated ability to produce accurate work focussing on details;
  • Confidence learning new technology would be advantageous; and
  • A full Class 1 NZ Driver's Licence would be ideal.
  • Who we are

    The Defence Shared Services Group (DSSG) is responsible for the effective provision and efficient delivery of shared services to the whole of NZDF.

    Our vision and mission is to support strategic outcomes whilst achieving world class shared service excellence. This will be achieved through a forward thinking approach, continuous improvement, flexibility, collaboration and team work.

    Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.

    As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.

    Why Us

    NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs / opinions, or family circumstances.

    In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with :

  • Fully funded life cover up to $300,000;
  • 5 weeks annual leave per year.
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