Customer Service Director
14h ago

Are you an experienced leader with a focus on the delivery of very large IT service engagements? Can you enable your client to harness technology that will transform their business?

Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking for a to ensure the delivery of complex services to two key enterprise-level customers, delighting the clients, and developing further business within your portfolio.

Our Customer Service Directors manage the quality of end-to-end Service Delivery to their customers, in conjunction with the Service Delivery Managers who report to them, the technical delivery teams (from Service Desk to Solutions Architect), and the Sales team.

The key to success in this role will be your ability to excel in meeting all service level obligations, developing effective relationships with the customers and your teams, providing innovation which leads to improved productivity, as well as growing and transforming both the customer and our business.

You will manage the critical activities involved in the meeting customer schedules, financials, service delivery, operational and quality objectives.

You will work in both a pre- and post-sales capacity, and provide leadership and guidance to the Service Delivery Managers and the wider Fujitsu community in order to ensure the customer objectives are being met.

To ensure a good fit, in terms of experience, skill and personality, and to enable you to thrive in a such a challenging an diverse role, we envisage you having :

  • Significant experience leading and managing teams, preferably within IS Outsourcing.
  • Recognized success in Service Delivery Management
  • Demonstrable sales skills and a history of proven account growth
  • Relationship Management skills and experience at executive level
  • Commercial / Financial knowledge and understanding
  • If you are looking for a new challenge, and believe you have appropriate experience and skills, we’d like to hear from you.

    Please express your interest by applying on-line using the link provided.

    Fujitsu is committed to equality of opportunity for all. Achieve more and thrive with a global brand that actively nurtures and supports our diverse employee and client networks.

    We value unique perspectives on our team, therefore we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, sexualities and gender identities.

    Even if you think you don’t meet all the criteria or are interested in job share / part time opportunities, we would still love to hear from you.

    We have a culture of respect for professional and private commitments although some roles may demand some travel and flexibility to meet clients and to drive performance.

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