Field Services Engineer - Level 2 | Christchurch, NZ
Wipro Limited
Wellington, NZ
4d ago

About Us We are Wipro (NYSE : WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company, headquartered out of Bangalore, India with over 200,000 employees worldwide, servicing clients in 175+ cities across 6 continents.

For more information, please visit www.wipro.com With over 2,000 employees in Australia, we are committed to increasing localization.

We serve over 85 customers across diverse industry segments, with at least a third listed in the 100 ASX. We started our journey in Australia over 15 years ago and this has been a pioneer of new age, disruptive and transformative innovations.

We believe in the power of diversity in the workforce, and we encourage applications from people of all diverse backgrounds, with focus including, but not limited to Aboriginal & Torres Strait Islanders, Women in Technology, Sex / Gender diversity, disability, racial & cultural diversity, sexual orientation + others.

The Role As a Field Service Engineer, your main responsibilities will involve : System administration, Incident / Problem determination and resolution.

Handle Incident, Problem, Change and Configuration management, Service incidents and queries within the agreed service levels.

Perform Service Requests based on Standard Operating Procedures. Work on scheduled tasks as part of Change Management. Handle issues independently and suggest / implement services improvements plans.

To help us level up, you'll ideally have : Skilled in desk side support for Installing & Level 2 troubleshooting of Operating Systems Good knowledge on installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive) Good knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP working principles Good knowledge in configuring mail & troubleshooting of Mobile Device Management system (Airwatch / Xenmobile / Mobile iron etc) Excellent Customer management skills Good in verbal and written communication Self- Driven and result oriented.

If you only meet some of the requirements for this role, that's okay!!! We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success.

So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you. Bonus points if you have experience with : Bachelor’s degree in Computer Science, Engineering or relevant IT fields.

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

Benefits Wipro : Flexible / remote working culture location is not a limitation of success at Wipro. Global Travel & Relocation opportunities COVID permitting.

1st + 2nd Parent - Paid Parental Leave. Excellent Remuneration Package. Quarterly bonus / variable pay. Quarterly Career Progression Reviews we do not limited our employees to the usual once per year reviews! Novated Lease & Salary Sacrifice.

Reduced Corporate Healthcare Rates. Fringe, Concession + Membership & Subscription Tax Benefits. Financial Advisory & Banking Benefits.

Free Ongoing training and development to help you reach your full potential. Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home! Team building, fun activities and social events COVID permitting.

Join us in many countries, see full career opportunities here.

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