Our unique location offers our guests two hotels from the Hilton brand to choose from : Hilton Queenstown Resort and Spa and DoubleTree by Hilton Queenstown and all of our Team Members get to work across both brands.
WHAT WILL I BE DOING?
In your new role as Food and Beverage Supervisor, you will oversee F&B operations and be responsible for engaging with our guests, supervising and supporting your team with daily activities.
You will ensure brand service standards are met to the highest quality to ensure our guest's experience meets their expectations of the Hilton Brand.
Reporting to the Restaurant Manager, you will enjoy working as part of a team on a rotating roster, in a fast-paced environment.
Specifically, you will be responsible for performing the following tasks to the highest standards :
Lead and support daily Food and Beverage operation
Lead and motivate the team, ensuring that brand standards are met and guest expectations are exceeded
Train and develop team members, ensuring they maintain a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
Provide a-la-carte and / or buffet style service in line with the Hilton Brand Service Standards
Understand menu content, any menu changes, and promotional activities
WHAT ARE WE LOOKING FOR? The ideal candidate would have a passion for Food & Beverage and delivering an exceptional customer experience.
To be successful in this role, you should maintain the attitude, behaviours, skills and values that follow :
Experience in a Food and Beverage Supervisory role, or strong experience in an F&B service role, preferable within a 5 star hotel environment
Experience leading and motivating team members
Commitment to delivering a luxury dining experience
Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
Strong interpersonal skills
Well-presented, organised and calm personality
Knowledge of food & wine paring an advantage
A degree or diploma in Hospitality, Hotel Management an advantage
WHAT IS IN IT FOR ME? As a Hilton team member you can expect to receive the following and more :
Competitive benefits such as daily dry-cleaned uniform and hot meal in our Team Member restaurant
Member of the Hilton GO program giving you access to discounted room and F&B rates worldwide
Access to Hilton University training, offering more than 3,500 learning programs
Participate in ongoing recognition programs
Leadership training and development and worldwide career opportunities