Customer Services Agent
Air New Zealand
Dunedin, NZ
5d ago

Kia ora!

Air New Zealand is continually capturing world attention for its great culture, outstanding customer service and innovations that are truly cutting edge.

You'll very quickly discover that we are all about our customers and our people.

We currently have Permanent Customer Service Agent opportunities available at Dunedin Airport. You will be part of a busy and pressured environment - one which demands a love of people, travel, and a high level of resilience.

Every customer has a different story, a different personality and a different culture so you will always be learning something new.

Our busy team provides positive and friendly service to ensure customers have an efficient and enjoyable travel experience.

There will be times of high pressure and tight deadlines so you will need to be resilient and adapt to change quickly. Your responsibilities will vary - from checking in customers, assisting passengers with special requirements, dispatching flights, helping with disrupts and assisting with flight arrivals and departures.

Shift Roster

These are part time roles of around 20-30 hours per week. You are required to work rostered shifts which rotate and change.

This includes working days, nights, weekends and public holidays. The shifts can range from a 0500 am start to a 2200 finish.

Role Requirements

  • Entitled to work permanently in New Zealand at the time of applying
  • Minimum Restricted New Zealand driver licence with reliable transport to work
  • Experience in a relevant customer-facing role, preferably in a high-pressure environment
  • Professional personal presentation, from communication to grooming, and able to comply with the Uniform Standards
  • To be successful in this role, you will have strong frontline customer service experience and exhibit a willingness to go above and beyond for our customers.

    Your excellent communication skills and professional, friendly manner will be critical to your success in this position.

    We value people who use their initiative and have good problem solving abilities.

    If this sounds like you, please apply online with your CV and cover letter.

    D&I statement and Maori proverb

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