Salesforce Technical Admin
FCTGs global CRM team is responsible for delivering technology solutions that create efficiency and enhanced effectiveness for both our people and our corporate customers.
With salesforce technology at the heart of these solutions, our Technical Admins play a key role in managing and evolving our world class CRM technology platform.
As a Technical Admin you will provide advice and guidance around technical design decisions on our platform, and at the same time carry out key platform administration responsibilities, with a focus on platform configuration.
Work with members of the broader team to ensure the best solution is sought and implemented
Design, document and create underlying data structures and flows
Configure objects, fields, layouts etc in SFDC, ensuring alignment with requirements and existing security and structure.
Contribute to new idea conception
Contribute to requirement analysis and support development of appropriate user stories
Translate functional requirements into conceptual and technical design documents
Handover technical projects to support and governance
Contribute to SFDC release and review updates
Actively contribute to global governance functions and procedures.
Provide escalated technical support to user cases particularly post deployment
3-5 years hands on experience with Salesforce, ideally with an administration role.
Must have Salesforce Admin Certification
Experience with Salesforce implementation an asset
Experience with deployments an asset
Strong understanding of core data model (Sales Cloud and Service Cloud)
Experience training and supporting nontechnical staff in the use of Salesforce
Strong analytical and problem-solving skills, as well as troubleshooting expertise
Excellent interpersonal and communication skills
Ability to prioritize effectively and escalate issues as required
Strong working knowledge of Salesforce configuration (Process Builder, Formula fields, Validation rules)
Strong ability to develop and support Salesforce analytics including complex reporting and dashboards
Experience working with Agile development teams using SCRUM
Strong ability to perform data cleansing and mass updates for users
Demonstrates constructive conflict resolution skills to ensure a positive outcome for all involved
Maintains objectivity and can see the big picture rather than reacting emotionally to the problem
Knows how to embrace conflict to achieve a win / win outcome for all parties involved
Knows how to use available resources to solve problems
Thinks outside the square when overcoming problems
Encourages and assists other team members to solve problems
Benefits Include :
Generous remuneration structure
Travel perks / discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National / International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
RRSP with matching
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
Location Remote, Canada
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then